Professionals Organisations Partners
Certifications IT Governance & Service Management ITIL ITIL 4 Practitioner: Relationship Management
ITIL 4 Practitioner: Relationship Management
The purpose of this module is to establish how to nurture the links between the organisation and its stakeholders at strategic and tactical levels.
Industry-recognised
certification
Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.
Employers'
first choice
Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.
New career
opportunities
Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.
At a glance
What will you learn?
Key concepts
Understand the purpose and key concepts of the Relationship Management Practice, elucidating its significance in fostering effective communication and collaboration between the service provider and stakeholders.
Practice success factors
Introduce the practice success factors (PSF) and key metrics of the practice, crucial for evaluating the effectiveness and efficiency of Relationship Management in nurturing positive relationships and achieving organisational goals.
Practice processes
Explore Relationship Management processes, including key activities, and learn how to integrate the practice into the organisation's value stream to enhance stakeholder satisfaction and drive business value.
Roles and competencies
Focus on the key roles of the Relationship Management practice and understand how to position the practice effectively within the organisation. Develop the necessary competencies for building and managing relationships effectively.
Information and technology
Explore how Information and Technology can support and enable the Relationship Management practice, providing tools and systems for effective communication, collaboration, and stakeholder engagement.
Partners and suppliers
Focus on the role of partners and suppliers in the Relationship Management practice, understanding how to cultivate and maintain productive partnerships to enhance service delivery and business outcomes.
ITIL capability model
Explore how the capability criteria support the practice's capability development, ensuring alignment with industry best practices and organisational requirements for relationship management.
Practice success
Focus on recommendations for Relationship Management practice success and understand how they are supported by the ITIL guiding principles, ensuring the establishment of strong relationships and the achievement of business objectives.
What skills will you acquire?
Popular among professionals who have advanced to roles such as:
Service Integration Manager
IT Service Manager
IT Operations Leader
Product Manager
Enterprise Architect
IT Service Desk Analyst
Trusted by companies worldwide
ITIL 4 knowledge and skills are in demand across a broad range of industries. Expertise opens doors to careers at leading companies worldwide.
eLearning

Discover our ITIL 4 Practitioner: Relationship Management course
Interactive
Self-paced
Device-friendly
2-3 hours of content
Mobile-optimised
Summary
Bite-sized learning modules
Make the best of our eLearning option through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.
Interactive & engaging content
Dive into an interactive environment filled with multimedia elements, quizzes and activities that make your journey through the course engaging and enriching.
Self-directed learning
Take charge of your education. This self-directed learning format lets you choose your focus areas, enabling you to tailor your educational journey to your personal goals.
Learn at your own speed
Take advantage of closed captioning and adjustable player settings to pace yourself and enjoy an effective learning experience.
Progress tracking
Stay on top of your learning with real-time progress tracking. Knowledge checks help deepen your understanding and ensure that you grasp the material as you progress.
Structured learning objectives
Each module includes a detailed learning checklist that takes you through the course structure and ensures you cover all key topics.
Embedded ITIL 4 glossary
Access the Official ITIL 4 glossary anytime, as it has been included into the course. This handy resource is a valuable tool for quick reference and to deepen your knowledge of ITIL 4 terminology.
Canvas integration
Delivered via the Canvas Learning Management System, this course offers a user-friendly learning experience
Learning Resource Kit
Expertly crafted content
Course materials were created by the same experts who developed the textbooks and exams for each certification programme, ensuring that the content is accurate, comprehensive and directly aligned with requirements.
01
Up-to-date and reliable
Rest assured, all your study materials are always current and in sync with the official exams.
02
Accessible learning
The materials are easily accessible through Canvas, our online learning management system, and you can download and keep the resources for future reference, even after taking your exams.
03
Diverse learning resources
Designed for self-directed independent study, our Learner Resource Kit supports a range of learning preferences, including workbooks for in-depth study, Official Books and Quick Reference guides.
04
Exam
20 questions
Multiple choice
30 minutes
Closed book
Minimum required score to pass: 65%
The exam is available in:
English
Exam Essentials
Official eBook

This guide is a valuable exam preparation resource which will be your go to reference for your work, further studies or professional development.

Exam retake

Take your exams stress-free, knowing that you'll get a second chance at the exam if you don't get a satisfactory result on your first try.

Interactive eLearning

Immerse yourself in our exciting interactive course and learn through quizzes and tests. Track your progress, stay engaged and ensure that every step of your learning journey is both enjoyable and effective.

Learning Resource Kit

Learn with the Official ITIL 4 Practitioner: Relationship Management Training Materials, which include a detailed Learner Workbook and Quick Reference Guide to support exam preparation and continuous learning.

Official Mock Exam

Closely aligned with the official certification exam, these practice tests are an invaluable tool to boost your confidence. Mock exams replicate the actual test environment, provide a realistic and engaging experience and increase your prospects of success in the real exam.

Keep your certification current
Stay Up to Date with PeopleCert Membership

Becoming a PeopleCert Plus member is the simplest way to keep your certification(s) current. Remain certified by logging Continuous Professional Development points for everyday professional activities, stay up to date on industry trends, sharpen your skills, and set yourself apart on the job market.

Make the Best of our Complete Product Suites

You also have the option to keep your certifications current by enrolling in a different course from the same Product Suite and successfully completing the given exam before your renewal date. Dive into our wealth of resources, including insights into emerging trends and best practices, to build expertise and stay ahead.

Renewal every 3 years
60
CPD points needed for renewal
Upgrade to PeopleCert Plus today to upskill, excel, and progress in your career.
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Purchase options

Features
Official eBook
Exam voucher
Learning Resource Kit
Interactive eLearning
Auto-marked sample papers
Free exam re-take
Official Mock Exam
Best Value

For learners who prefer to prepare for exam success on their own.

US$280. 00 Incl. VAT

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Best Value

For self-paced learners seeking an interactive experience to guide exam preparation.

US$599. 00 Incl. VAT

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Best Value

For self-paced learners seeking a comprehensive experience to build exam confidence.

US$709. 00 Incl. VAT

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Certification requirements
Training through an Accredited Training Organisation or an official eLearning course
ITIL Foundation or ITIL 4 Managing Professional Transition Certificate