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Home Breadcrumb Separator Image ITIL® Breadcrumb Separator Image ITIL® Exams Breadcrumb Separator Image ITIL® Exam Overview

ITIL® Exam Overview

 

Exam Type (Paper & Web Based)  

Prerequisites

Passing Mark

Exam Time

Results

 Foundation

Self study is acceptable but training through an Accredited Training Organization is recommended

 65%

 60'

Web based - Immediate Paper based - 2 days after exam receipt by PEOPLECERT

Intermediate Lifecycle Module (3 credits each):

  1. Service Strategy
  2. Service Design
  3. Service Transition
  4. Service Operation
  5. Continual Service Improvement

Intermediate Capability Module (4 credits each):

  1. Operational Support & Analysis
  2. Planning, Protection & Optimization
  3. Release, Control, Validation
  4. Service Offerings & Agreements

 

 

 

 

 

 

Training through an Accredited Training Organization & Foundation Certificate

 

 

 

 

  

70%

 

 

 

 

 

90'

 

 

 

 

 

Web based - Immediate Paper based - 2 days after exam receipt by PEOPLECERT

Managing Across the Lifecycle - MALC (5 credits)

A minimum of 17 credits must be achieved to take the MALC Exam.

70%

90'

Web based - Immediate Paper based - 2 days after exam receipt by PEOPLECERT