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What is ITIL®

Developed by the Cabinet Office, ITIL (IT Infrastructure Library) is the most widely accepted approach to IT Service Management (ITSM) in the world, with more than 1.500.000 certified people, as it provides a cohesive set of best practices, drawn from the public and private sectors worldwide.

ITIL enables you to fully benefit from proven best practices in IT and is relevant to anyone involved in the delivery or support of IT services.

ITIL is aligned with various international quality standards including ISO/IEC 20000 (IT Service Management Code of Practice) and has been adopted by thousands of organizations worldwide, such as NASA, the UK National Health Service (NHS) and Disney™.