ISO 10001-4 Customer Satisfaction M.S.*(Coming Soon)
ISO 10000 series was developed in the scope of “QMS supporting standards”. The compilation of ISO standards 10001 through 10005 provides guidance relating to improvement of customer satisfaction, handling of complaints and dispute resolution.
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ISO 10001:2007 provides guidance for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. It is applicable to product-related codes containing promises made to customers by an organization concerning its behavior. Such promises and related provisions are aimed at enhanced customer satisfaction.
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ISO 10002:2004 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The process described is suitable for use as one of the processes of an overall quality management system.
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ISO 10003:2007 provides guidance for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization.
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ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.