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ISO 20000:2011 Information Technology Service M.S.

Business today relies more and more on IT and employers demand certified IT professionals to ensure they have the best they can get. PEOPLECERT ITSM certifications allow you to prove just that, by verifying professional skills and competence against the criteria set by ISO 20000.

ISO 20000 promotes the adoption of an integrated IT service management process that allows for greater efficiency and continual improvement.

It ensures that you:

  • Uphold the principles of proper ethical conduct
  • Evaluate objective evidence and determine the effectiveness of ITSM
  • Report accurately audit findings
  • Manage the audit process

ISO 20000 promotes the adoption of an integrated IT service management process that allows for greater efficiency and continual

Please follow the related links on the right side of the page, in order to download the Certification prerequisites and a sample exam.