PMO Coordinator

Individuals specializing in application support provide support for the live application software that business users are dependent on.

Responsibilities vary, but typically a support specialist will concentrate on a specific application, or group of applications. They may be responsible for advising and guiding users directly, but more usually they are responsible for diagnosing the root cause of issues referred from the service desk, and either fixing the problem or managing it through to resolution within defined service levels.

Application Support Analysts are also responsible for identifying known errors and problem trends and for finding permanent solutions. They frequently help with training of new staff and providing expert advice to the business, and to staff on the service desk.

They will be responsible for planning application system upgrades, installation of new releases, and migration to new systems, and may also get involved in writing specification for business requirements.

Typical Tasks

  • Investigate, diagnose and solve application related problems
  • Install and upgrade software
  • Schedule installation work to meet priorities and minimize disruption
  • Maintain security and functionality through application of program temporary fixes.

Potential Next Steps

IT Project Support, IT Project Manager, Security Analyst

How to get there

AXELOS professional certifications are recognized worldwide by employers as an indicator of your skills and commitment as an ITSM professional.

The following certifications are aimed at practising Application Support Specialist and will support your development into more senior ITSM roles:

PRINCE2® Foundation

  • The characteristics and context of a project and the benefits of adopting PRINCE2
  • The purpose of the PRINCE2 roles, management products and themes
  • The PRINCE2 principles
  • The purpose, objectives and context of the PRINCE2 processes.

Learn More About PRINCE2® Foundation

Managing Successful Programmes (MSP) Foundation

  • Distinguish between projects and programmes
  • Explain the benefits of applying the MSP guidance to a programme of transformational change
  • Explain the purpose and areas of focus of the defined roles
  • Explain the purpose of the seven MSP principles, the nine governance themes and the six transformational flow processes
  • Explain the purpose of MSP programme information (documents).

Learn More About Managing Successful Programmes (MSP) Foundation

P3O Foundation

  • High level P3O model and its component offices
  • Differences between Portfolio, Programme and Project Management
  • Key functions and services of a P3O
  • Reasons for establishing a P3O model
  • Differences between types of P3O model and the factors that influence selection of the most appropriate model
  • Processes to implement or re-energize a P3O
  • Tools and techniques used by a P3O
  • Purpose and major responsibilities of the defined roles.

Learn More About P3O Foundation

Management of Risk (M_o_R) Foundation

  • Know the facts, terms, concepts and relationships between the four elements of the M_o_R framework (principles, approach, processes and embedding and reviewing)
  • Understand how the M_o_R principles, approach, and processes are used
  • Be able to identify the M_o_R framework documents and understand their uses and differences.

Learn More About Management of Risk (M_o_R) Foundation