ITIL® v3 (2011) Foundation

This level helps you understand the key elements, concepts and terminology of ITIL

ITIL Foundation is the entry level certification, providing general awareness of the key elements, terminology and concepts of ITIL®. This module also covers the links between lifecycle stages, the processes used and their contribution to service management practices.

Who is ITIL Foundation for:

ITIL Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.

The certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme.

NOTE: ITIL v3 Foundation has been discontinued in all languages and remains available only in Japanese. You can start your journey in ITIL with ITIL 4 Foundation, also available in multiple languages.

Find out more about the PeopleCert examination process

Take your exam of your comfort of exam or office. Learn more about PeopleCert Online Proctoring, the secure and stress-free way to sit your exam. Get the Step-by-Step Guidelines on how to take your online exam with PeopleCert Online Proctoring here.

What else is included in my exam purchase:

1 month free MyAxelos subscription: MyAxelos is PeopleCert's exclusive membership programme that helps you prepare for your exam and continuously stay up to date with the ITIL and ProPath frameworks.

Inside MyAxelos, you will find:

  • Industry news and best practices, articles and white papers by subject-matter experts
  • Case studies focusing on industry leaders and best practices
  • Exam preparation materials, exam guidance videos, and certified expert content
  • Digital badges to share your achievement with the world
  • Tools that help you keep your certificate valid

Above all MyAxelos is a thriving and supportive community of industry professionals ready to provide networking opportunities and insightful career development advice. Learn more here.


  • 1

    Increase your salary prospects

    Global surveys demonstrate that ITIL qualified individuals are better paid.

  • 2

    Learn the global language

    Learn how to effectively communicate with colleagues and other ITSM professionals.

  • 3

    Deliver value

    Understand how services are delivering value in your organization.





    You can take your exam through one of the following global networks.