ITIL® Intermediate - Continual Service Improvement

ITIL® Intermediate - Continual Service Improvement focuses on how organizations and individuals can strategically review the products and services they have produced.

Continual Service Improvement (CSI) is one of five ITIL® Service Lifecycle modules.

It focuses on how organisations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed. This module concentrates on the principles and techniques from the Continual Service Improvement stage of the ITIL Lifecycle, without going into detail about specific processes.

CSI also includes guidance on the tools and technology that can be used to support related activities and how to evaluate risks and critical success factors.

CSI offers best practice that helps businesses and projects continue to meet and adapt to the changing needs of end users, whilst at the same time improving efficiencies and returns on investment for organisations.

Service Operation best practice enables organisations and IT teams to effectively sustain and maintain the products and services they develop, ensuring that their users are provided with efficient resources.

The CSI certification can only be taken following an accredited training course.

Who is CSI for:

CSI is relevant for CIOs, CTOs, Business Relationship Managers, Cyber Resilience Consultants, Service Level Managers, IT Security Architects, IT Security Managers, Business Continuity Managers, IT Consultants, IT Audit managers, and any IT professional involved in continual service improvement.

NOTE: There is an official discontinuation date announced for the ITIL Intermediate - Continual Service Improvement module in English as of 1 January 2022. After that date, candidates with similar interests might want to consider taking the ITIL 4 Strategist Direct Plan and Improve module.

 

Starting from 1 February 2022, exam vouchers for AXELOS Certifications including ITIL® Intermediate - Continual Service Improvement, will incorporate the corresponding Digital Core Guidance (eBook). The Core Guidance eBook acts as a valuable source for candidates in their day-to-day work, long after their exam has finished. It becomes available in the candidate’s PeopleCert account, upon exam purchase and the candidate is able to take advantage of several features available like annotation, highlighting, etc.

 

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KEY BENEFITS

  • 1

    Get more valuable skills

    Equip yourself with a highly-demanded certification, as continual service improvement is an integral part of every stage of the ITIL service management framework.

  • 2

    Reach CSI best practice

    Learn the best practice to be able to introduce a cycle of service management improvements.

  • 3

    Be effective in what you do

    Get guidance to be able to identify opportunities for improvement in each stage of the ITIL lifecycle, and focus on effectiveness across services, processes and costs.

WHERE TO TRAIN

Exam INFO

PREREQUISITES
BOOKING AN EXAM WHERE PREREQUISITES APPLY
Please ensure that before you book an exam where a prerequisite is required, you hold verified proof of completion of that prerequisite (i.e. certificate, or letter from AXELOS or former Examination Institute confirming you hold a current certification). Your examination results will be withheld until the correct prerequisite is provided to PeopleCert. If you are unable to provide the required prerequisite, then you will need to successfully complete the prerequisite before the higher-level exam result is released.
  • ITIL® Foundation Certificate in IT Service Management OR
    ITIL® Foundation Certificate in IT Service Management
  • Training through an Accredited Training Organisation

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