ITIL® Intermediate - IT Operational Support and Analysis

The module focuses on the practical application of OSA practices in order to enable event, incident, request, problem, access, technical, IT operations and application management.

Operational Support and Analysis (OSA) is one of the ITIL® Service Capability modules. It focuses on the practical application of OSA practices that enable event, incident, request, problem, access, technical, IT operations and application management.

Individuals and organisations get guidance on how to manage the everyday operation of IT services and gain a better understanding of how to implement the ITIL processes that will enable them to deliver and support services to customers.

OSA also covers aspects in regards to people, relationships, procedures and technology to ensure that the IT services provided are high quality and cost-effective and meet organisational needs.

The OSA certification can only be taken following an accredited training course.

Who is OSA for:

The Operational Support and Analysis qualification would be suitable for IT professionals, such as Configuration Managers, Availability Managers, System Software, Applications Support, IT Operations Managers, Network Control and Operation, Database Administrators, Problem Manager, Network Support. It is also relevant to individuals involved in the OSA processes and functions and need a deep understanding of how these can contribute to enhance the quality of IT service support within an organisation.

Starting from 1 February 2022, exam vouchers for AXELOS Certifications including IT Operational Support and Analysis, will incorporate the Digital Core Guidance (eBook) of ITIL Service Operation.  The Core Guidance eBook acts as a valuable source for candidates in their day-to-day work, long after their exam has finished. It becomes available in the candidate’s PeopleCert account, upon exam purchase and the candidate is able to take advantage of several features available like annotation, highlighting, etc.

 

Your second chance at certification, at an affordable price
Take2 gives you a second chance at retaking this examinationat a fixed, attractive price.

Discover Take2

KEY BENEFITS

  • 1

    Get more valuable skills

    Equip yourself with a highly-demanded certification.

  • 2

    Learn OSA best practice

    Learn the best practice on to how to manage the everyday operation of IT services.

  • 3

    Deliver efficient services

    Gain a better understanding of how to implement the ITIL processes that will enable you to deliver and support services to customers.

WHERE TO TRAIN

Exam INFO

PREREQUISITES
BOOKING AN EXAM WHERE PREREQUISITES APPLY
Please ensure that before you book an exam where a prerequisite is required, you hold verified proof of completion of that prerequisite (i.e. certificate, or letter from AXELOS or former Examination Institute confirming you hold a current certification). Your examination results will be withheld until the correct prerequisite is provided to PeopleCert. If you are unable to provide the required prerequisite, then you will need to successfully complete the prerequisite before the higher-level exam result is released.
  • ITIL® Foundation Certificate in IT Service Management OR
    ITIL® Foundation Certificate in IT Service Management
  • Training through an Accredited Training Organisation

TAKE THE EXAM ANYTIME, ANYPLACE

  • BOOK DIRECTLY THROUGH PEOPLECERT

    In as little as 4 hours from booking via PeopleCert Online Proctoring. 

    US$655.00
    Price for United States