ITIL® Intermediate - IT Planning, Protection and Optimization

ITIL® Intermediate Planning, Protection and Optimization (PPO) focuses on the practical application of PPO practices in order enable capacity, availability, IT service continuity, information security and demand management.

Planning, Protection and Optimization (PPO) is one of the ITIL® Service Capability modules.

It focuses on the practical application of PPO practices to enable capacity, availability, IT service continuity, information security and demand management.

The module provides an understanding of the ITIL Service Design processes, ensuring that new and updated services, service management systems and tools, technology architecture, processes and measurement systems, methods and metrics designed meet user needs and will require little further change once introduced.

The PPO certification can only be taken following an accredited training course.

Who is PPO for:

The PPO qualification would be suitable for IT professionals, such as Capacity Managers, Availability Managers, Change Managers, Security Administrators, Applications Support, IT Operations Managers, Network Control and Operation, Network Support, Business Continuity Managers, Security Managers, Service Portfolio Managers, Supplier Relationship Managers.

NOTE: There is an official discontinuation date announced for the ITIL Intermediate - IT Operational Support and Analysis module in English as of 1 January 2022. After that date, candidates with similar interests might want to consider taking the ITIL 4 Specialist: Drive Stakeholder Value or the ITIL 4 Specialist: High-Velocity IT modules.
Starting from 1 February 2022, exam vouchers for AXELOS Certifications including ITIL® Intermediate - IT Planning, Protection and Optimization, will incorporate the Digital Core Guidance (eBook) of ITIL Service Design. The Core Guidance eBook acts as a valuable source for candidates in their day-to-day work, long after their exam has finished. It becomes available in the candidate’s PeopleCert account, upon exam purchase and the candidate is able to take advantage of several features available like annotation, highlighting, etc.


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  • 1

    Get more valuable skills

    Equip yourself with a highly-demanded certification.

  • 2

    Learn PPO best practice

    Learn the best practice on to deliver services that meet business needs.

  • 3

    Understand the processes

    Get valuable understanding of the ITIL Service Design processes



Please ensure that before you book an exam where a prerequisite is required, you hold verified proof of completion of that prerequisite (i.e. certificate, or letter from AXELOS or former Examination Institute confirming you hold a current certification). Your examination results will be withheld until the correct prerequisite is provided to PeopleCert. If you are unable to provide the required prerequisite, then you will need to successfully complete the prerequisite before the higher-level exam result is released.
  • ITIL® Foundation Certificate in IT Service Management OR
    ITIL® Foundation Certificate in IT Service Management
  • Training through an Accredited Training Organisation



    In as little as 4 hours from booking via PeopleCert Online Proctoring. 

    Price for United States