ITIL® Intermediate- Service Design

ITIL® Intermediate Service Design focuses on the design of IT services.

ITIL® Intermediate Service Design (SD) is one of five ITIL® Service Lifecycle modules. It focuses on the design of IT services and covers the architectures, processes, policies and documentation that enables you to design services that meet the needs of the organisation or programme.

The design process is vital to the continued improvement and development of services within the IT lifecycle. This module will give you access to the techniques required to develop, manage and integrate service design into the IT Service management process.

It also introduces the purpose, principles and processes of service design and teaches you how to organize and implement this as part of overall service management, as well as providing guidance on technology-related activities and considerations. In addition, this module demonstrates how service design relates to the other stages of the ITIL Service Lifecycle.

The Service Design certification can only be taken following an accredited training course.

Who is ITIL® Intermediate Service Design for:

ITIL® Intermediate Service Design is suitable for IT professionals in positions such as Capacity Manager, Availability Manager, Service Level Manager, Business Continuity Manager, Service Portfolio Manager. It is also relevant to CIOs, CTOs, IT Consultants, IT Audit Managers, IT Security Managers, and other IT professionals involved in the design of IT services.

 

NOTE: There is an official discontinuation date announced for the ITIL Intermediate- Service Design module in English as of 1 January 2022. After that date, candidates with similar interests might want to consider taking the ITIL 4 Specialist: Create, Deliver and Support or the ITIL 4 Specialist: Drive Stakeholder Value modules.

 

Starting from 1 February 2022, exam vouchers for AXELOS Certifications, including ITIL® Intermediate - Service Design, will incorporate the corresponding Digital Core Guidance (eBook).  The Core Guidance eBook acts as a valuable source for candidates in their day-to-day work, long after their exam has finished.It becomes available in the candidate’s PeopleCert account, upon exam purchase and the candidate is able to take advantage of several features available like annotation, highlighting, etc.

 

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KEY BENEFITS

  • 1

    Leverage your skills

    Learn how to create and launch products and services that will meet the immediate and ongoing needs of organisations and programme.

  • 2

    Help align business with IT

    Get the knowledge to improve the alignment of IT with the overall business and user needs through good service design.

  • 3

    Deliver valuable service

    Get the holistic design requirements regarding people, processes, technology and governance to help you convert strategic objectives into IT service portfolios focused on value.

WHERE TO TRAIN

Exam INFO

PREREQUISITES
BOOKING AN EXAM WHERE PREREQUISITES APPLY
Please ensure that before you book an exam where a prerequisite is required, you hold verified proof of completion of that prerequisite (i.e. certificate, or letter from AXELOS or former Examination Institute confirming you hold a current certification). Your examination results will be withheld until the correct prerequisite is provided to PeopleCert. If you are unable to provide the required prerequisite, then you will need to successfully complete the prerequisite before the higher-level exam result is released.
  • ITIL® Foundation Certificate in IT Service Management OR
    ITIL® Foundation Certificate in IT Service Management
  • Training through an Accredited Training Organisation

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