ITIL® Intermediate - Service Offerings and Agreements

ITIL® Intermediate Service Offerings and Agreements (SOA) focuses on the practical application of SOA practices.

ITIL® Intermediate Service Offerings and Agreements (SOA) is one of the ITIL® Service Capability modules. It focuses on the practical application of SOA practices to enable portfolio, service level, service catalogue, demand, supplier and financial management.

SOA has been designed to help organisations and professionals understand how the five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation and continual service improvement) can offer value to organisations and projects. It also provides guidance on how service offerings can be developed to support the needs of both the business and the user.

The SOA certification can only be taken following an accredited training course.

Who is SOA for:

The SOA qualification would be suitable for IT professionals in roles such as IT Management, IT Finance Manager, Capacity Manager, Availability Manager, Service Level Manager, Business Continuity Manager, Service Portfolio Manager, Supplier Relationship Manager.

NOTE: There is an official discontinuation date announced for the ITIL Intermediate - Service Offerings and Agreements module in English as of 1 January 2022. After that date, candidates with similar interests might want to consider taking the ITIL 4 Specialist: Create, Deliver and Support or the ITIL 4 Specialist: Drive Stakeholder Value modules.
 
Starting from 1 February 2022, exam vouchers for AXELOS Certifications including ITIL® Intermediate - Service Offerings and Agreements, will incorporate the corresponding Digital Core Guidance (eBook). In particular, ITIL® Intermediate - Service Offerings and Agreements will be bundled with two ebooks, the ITIL Service Strategy and the ITIL Service Design. The Core Guidance eBooks act as a valuable source for candidates in their day-to-day work, long after their exam has finished. They becomes available in the candidate’s PeopleCert account, upon exam purchase and the candidate is able to take advantage of several features available like annotation, highlighting, etc.

 

 

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KEY BENEFITS

  • 1

    Get more valuable skills

    Equip yourself with a highly-demanded certification.

  • 2

    Learn SOA best practice

    Learn the best practice on to deliver services that meet business needs.

  • 3

    Provide reliable service

    Get valuable understanding of the five stages of the ITIL lifecycle and get guidance on how service offerings can be developed to support both business and user needs.

WHERE TO TRAIN

Exam INFO

PREREQUISITES
BOOKING AN EXAM WHERE PREREQUISITES APPLY
Please ensure that before you book an exam where a prerequisite is required, you hold verified proof of completion of that prerequisite (i.e. certificate, or letter from AXELOS or former Examination Institute confirming you hold a current certification). Your examination results will be withheld until the correct prerequisite is provided to PeopleCert. If you are unable to provide the required prerequisite, then you will need to successfully complete the prerequisite before the higher-level exam result is released.
  • ITIL® Foundation Certificate in IT Service Management OR
    ITIL® Foundation Certificate in IT Service Management
  • Training through an Accredited Training Organisation

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