ITIL® Practitioner

ITIL® Practitioner provides practical guidance on how to adopt and adapt ITIL®.

ITIL Practitioner has been developed with the aim to help organisations and individuals increase the value they obtain from ITIL through practical guidance to adopt and adapt the framework to support the business.

ITIL Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives. It also covers three key areas crucial for success of any improvement initiatives:

  • Organisational Change Management
  • Communication
  • Measurement and Metrics

The ITIL Practitioner guidance follows 9 Guiding Principles

  • Focus on value
  • Design for Experience
  • Start where you are
  • Work holistically
  • Progress iteratively
  • Observe directly
  • Be transparent
  • Collaborate
  • Keep it simple

 

Who is ITIL Practitioner for:

ITIL Practitioner is the next step for professional who have obtained the ITIL Foundation qualification and have already learned the basics of IT Service Management. Through ITIL Practitioner they will find out how adopt and adapt the ITIL framework within day-to-day situations and responsibilities.

 

NOTE: There is an official discontinuation date announced for ITIL Practitioner in English as of 1 January 2022
 

Starting from 1 February 2022, exam vouchers for AXELOS Certifications, including ITIL® Practitioner, will incorporate the corresponding Digital Core Guidance (eBook).  The Core Guidance eBook acts as a valuable source for candidates in their day-to-day work, long after their exam has finished.It becomes available in the candidate’s PeopleCert account, upon exam purchase and the candidate is able to take advantage of several features available like annotation, highlighting, etc.

 

Your second chance at certification, at an affordable price
Take2 gives you a second chance at retaking this examination at a fixed, attractive price.

Discover Take2


PeopleCert Online Proctoring
Get the step-by-Step Guidelines on how to take an Online Proctored Exam with your Windows or macOS computer.

KEY BENEFITS

  • 1

    Learn the ‘how to’

    Learn how to apply & adapt ITIL within an organisation

  • 2

    Make a difference

    Get equipped with new practical techniques to make a difference in your workplace

  • 3

    Leverage CSI

    Leverage Continual Service Improvement to maximize the benefits of ITIL & make a measurable impact

WHERE TO TRAIN

Exam INFO

PREREQUISITES
BOOKING AN EXAM WHERE PREREQUISITES APPLY
Please ensure that before you book an exam where a prerequisite is required, you hold verified proof of completion of that prerequisite (i.e. certificate, or letter from AXELOS or former Examination Institute confirming you hold a current certification). Your examination results will be withheld until the correct prerequisite is provided to PeopleCert. If you are unable to provide the required prerequisite, then you will need to successfully complete the prerequisite before the higher-level exam result is released.
  • ITIL® Foundation Certificate in IT Service Management
  • ITIL® Foundation Certificate in IT Service Management

TAKE THE EXAM ANYTIME, ANYPLACE

  • BOOK DIRECTLY THROUGH PEOPLECERT

    In as little as 4 hours from booking via PeopleCert Online Proctoring. 

    US$655.00
    Price for United States