IT change is constant and if poorly managed can be disruptive and result in significant loss of productivity for the business. The IT Change Manager is at the centre of addressing the challenge with responsibility for standardizing the methods, tools and procedures for proficient and prompt handling of all changes to the IT infrastructure.
Their role is to protect the live environment by ensuring efficient control and scheduling of software and hardware modifications, and by preventing the multiple upgrades that can create unpredictable outcomes.
They’ll ensure that service levels and targets agreed with the business are met during change, and that problems are investigated and resolved in a timely manner to minimize disruption.
For changes that carry higher risk, the IT Change Manager works with a group of key stakeholders called the Change Advisory Board (CAB) to review and assess the priority of changes.
The scope and nature of the role will vary according the size and nature of the organization. In some organizations, change managers may have a wider responsibility for service acceptance, engaging with project teams to ensure that quality criteria are met before a change is deployed in the live environment. Larger IT organizations may have a dedicated Change Manager, whereas other organizations may combine the role with, e.g. release and deployment.
Typical Tasks
- Log, schedule and track changes to the IT environment
- Liaise with stakeholders to coordinate change
- Review change and maintain change log
- Establish and enhance change procedures.
Potential Next Steps
Release Manager, IT Configuration Manager.
How to get there
AXELOS professional certifications are recognized worldwide by employers as an indicator of your skills and commitment as an ITSM professional.
The following certifications are aimed at practising IT Change Managers and will support your development into more senior ITSM roles:
