PeopleCert Online Terms of Service

These Terms of Service (“Terms”) apply to:

• use of websites and associated online services (together “Online Services”) operated by companies in the PeopleCert group (together “PeopleCert” or “we”); and
• sales of books and other physical products via the Online Services.

Additional terms may apply to specific PeopleCert services, including the Service-Specific Terms below and other terms that are communicated to you. These Terms do not apply to services and transactions of PeopleCert Partners under a partner agreement, for which the terms and conditions therein are applicable.

1. Acceptance and Conditions of Use

Registered users of Online Services, including users who pay for Online Services via a third party and/or voucher, are required to accept these Terms. If you intend to use our Online Services as a visitor, you must comply with these Terms (if you do not agree please do not use the Online Services). Both registered users and visitors of the Online Services are referred to in these Terms as “Users”.

As a User, you agree to be bound by these Terms for the duration of your use of the Online Services. If you wish to terminate your relationship with PeopleCert and stop using the Online Services, you may do so at any time by ceasing to use the platform and contacting PeopleCert to request that your account be deleted. Your outstanding obligations to PeopleCert, including but not limited to payments due, must be fulfilled upon termination.

If you breach any of these Terms, your authorisation to use the Online Services is terminated. PeopleCert also reserves the right to terminate your use of the Online Services at any time in its discretion, subject to any obligations to deliver services for which you have paid. Upon termination, you must immediately destroy any materials downloaded from the Online Services unless you have bought such materials.

2. Prohibited Conduct

Users shall not, directly or indirectly, perform any of the following actions:

a. Transmit, install, upload or otherwise transfer any content, software, malware, advertisement, communication, or other item or process to the Online Services which in any way impairs their use, or adversely affects PeopleCert’s computers, servers or databases.
b. Copy, modify, reverse engineer, disassemble, redistribute, republish, alter, create derivative works from, assign, license, transfer or adapt any of the software, information, text, graphics, source code or HTML code, or other content available on the Online Services.
c. Remove or modify any copyright, trademark, legal notices, or other proprietary notices from the content available via the Online Services.
d. Breach or bypass the Online Services’ security mechanisms, or attempt to do so – this includes accessing any data or server you are not authorized to access.
e. Use any device (such as a “web crawler” or other automatic retrieval mechanism or other means) to harvest information about the Online Services, other Users or PeopleCert.

3. Confidentiality of Certification Process and Materials

The entire certification process is confidential. Examination and certification services (“Certification Services”) are made available to individuals solely for their own assessment. In connection with Certification Services, you undertake the obligation to comply with applicable Candidate Certification Guides which are made available upon registration. You are expressly prohibited from disclosing, publishing, reproducing, or transmitting any material related to the certification process, in whole or in part, in any form or by any means including visual, aural, verbal, written, electronic or mechanical, for any purpose, without the prior express written permission of PeopleCert.

4. Access to Online Services

If you access the Online Services using a Username (e.g. Candidate ID) and a Password (e.g. Examination PIN) received from us, you are responsible for maintaining the confidentiality of your Username and Password, and for restricting access to any computer while logged in with your Username and Password. Your account is strictly personal, and should not be shared or transferred to anyone else. You agree to accept responsibility for all activities that occur under your Username and Password. PeopleCert may terminate User accounts at its sole discretion for any violation of these requirements or of Candidate Certification Guides.

Users are solely responsible for ensuring that they have sufficient and compatible hardware, software, telecommunications equipment and Internet service necessary for use of the Online Services. You will be notified by email where any such hardware, software, equipment and service is required. This information is also available in the “Overview” section of your PeopleCert account on https://peoplecert.org/overview.

PeopleCert will make all commercially reasonable efforts to provide uninterrupted access to the Online Services. However, PeopleCert does not warrant availability of the Online Services. Unavailability of the Online Services may occur due to factors outside of PeopleCert’s control. The Online Services may be unavailable due to periodic maintenance or related reasons, and in such cases PeopleCert will take all commercially reasonable steps to restore access within a reasonable period. The term “commercially reasonable” means reasonable efforts taken in good faith without an undue or burdensome use or expenditure of time, resources, personnel or money.

5. Intellectual Property Rights

This Online Services and all information they contain (“Materials”) are proprietary to PeopleCert and its licensors, who reserve all intellectual property rights in all materials included in the Online Services, except that PeopleCert grants you a limited, non-exclusive, non-transferable license to use the Online Services to which you have access in accordance with these Terms.

You should assume that everything you see, read and hear on the Online Services (such as products, trademarks, logos, service marks, images, video, audio, photographs, illustrations, text, testimonials and other materials) is copyright and/or trademark protected. PeopleCert® and PeopleCert All talents, certified.® are registered trademarks of PeopleCert. For further information on other trademarks you see on the Online Services, please visit our Acknowledgements page.

You may not sell, reproduce, distribute, modify, display, prepare derivative works of, re-post or otherwise use, store or distribute any Materials without the written consent of PeopleCert. PeopleCert reserves the right to take legal action in case of any breach of these rights and restrictions.

6. Materials Provided “As Is”

The Materials have been prepared to provide information about PeopleCert and its products and services. Whilst PeopleCert has taken reasonable care in the preparation of the Materials, the Online Services and Materials are provided on an "as is" basis and without warranties of any kind with regard to the accuracy, completeness or usefulness of any information. All warranties whether statutory or implied (including fitness for purpose, satisfactory quality and timely delivery) are hereby expressly excluded to the fullest extent permitted by law.

7. Purchases and Credit Card Payments

PeopleCert offers products, exams and services for purchase remotely and electronically. Any shipping charges for books and other physical products will be charged at the time of sale.

Credit card payments are processed securely by our selected payment processors and are not accessed by PeopleCert. A charge from "www.peoplecert.org" will appear on your credit card statement for any purchase.

8. Cancellation, Refunds and Rescheduling

If you have made a purchase by mistake or have changed your mind, you have the right to cancel your purchase by filing a written request of cancellation within 14 days of your initial payment as follows:

i. Exams: If you have not booked a specific exam date, cancellation can be made within 14 days from your initial purchase. If you have booked a specific exam date, cancellation can be made within 14 days from your initial purchase, provided that this date is at least 14 days prior to the exam date.
ii. Memberships: Cancellation can be made within 14 days from your initial purchase, provided you have not activated your membership.
ιiι. Physical Books: Cancellation can be made before shipment (so long as within 14 days from order). You may return a book within 14 days from receipt of the book, provided that you pay for return shipping and the book is undamaged. If there is a problem with your book, please get in touch with us within 5 days from receipt of the book to request a replacement.
iv. E-Books: E-books purchased together with an exam may be cancelled only when the exam is cancelled (see terms above). Cancellation for e-books purchased separately can be made up to 14 days from your initial purchase.
v. PeopleCert Official Training Materials: Official Training Materials purchased together with an exam may be cancelled only when the exam is cancelled (see terms above). Cancellation for Official Training Materials purchased separately can be made up to 14 days from your initial purchase.
vi. Rescheduling: If you have booked a specific exam date and would like to reschedule your exam, you may do so via your PeopleCert account. A reasonable fee may apply.
vii. Late/No Shows: If you fail to attend a scheduled exam within 10 minutes after the designated start time, you will not be able to take the exam and no refunds are available. You may reschedule the exam via your PeopleCert account, and increased rescheduling fees will apply because of the non-attendance. 

9. Links to Third Party Websites

The Online Services may provide links to other websites maintained by third parties. PeopleCert has no responsibility for the content in any linked website. PeopleCert does not endorse or make any representations about such sites, or any information, software or other products, services or materials found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites linked from the Online Services, you do this entirely at your own risk.

10. Changes to Products and Services

Products and services available via the Online Services are subject to change and removal without notice. PeopleCert will not be responsible for any additional costs, delay or liability which you or your company or agents may incur as a result of such changes.

11. Applicable Law and Disputes

These terms and conditions are governed by the laws of England and Wales and any dispute relating to the Terms and conditions shall be subject to the jurisdiction of the courts of England, except to the extent you have additional rights under your local law. You agree to indemnify PeopleCert for any claims or damages resulting from your breach of the Terms.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PEOPLECERT, ITS SUPPLIERS, AND OTHER THIRD PARTIES ASSOCIATED WITH THE ONLINE SERVICES SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, LOST TIME OR INTERRUPTION, LOST BUSINESS OR ANTICIPATED SAVINGS) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS SITE, ANY WEBSITES LINKED TO THIS SITE, OR THE MATERIALS OR INFORMATION OR SERVICES CONTAINED AT ANY SUCH SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT PEOPLECERT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF THE MATERIALS, INFORMATION OR SERVICES FROM THIS SITE RESULTS IN THE NEED FOR ADDITIONAL SUPPORT, SERVICING OR REPAIR, YOU ASSUME ALL COSTS THEREOF. Nothing in this clause shall exclude PeopleCert’s liability for personal injury resulting from negligence or for fraud.

13. Amendments

We may revise these Terms to reflect changes in PeopleCert products or the law, or for other reasons, and the revised Terms will be posted on this page. If we make any material change to the Terms and you are a registered User, we will notify you. If you use the Online Services after changes have been notified, you will be deemed to have accepted the amended Terms.

14. Severability

If a provision of these Terms is or becomes illegal, invalid or unenforceable, that shall not affect the legality, validity or enforceability of any other provision of the Terms.

Service-Specific Terms

Take² re-sit exam option

1. Take² is an optional add-on service offered for all exams, and may be purchased up to 15 minutes before sitting an examination. Take² is not available for purchase after a failed exam.
2. Take² provides a re-sit voucher when the initial exam linked to it has a “fail” result. Candidates must schedule and take the re-sit exam within 6 months from the date of their initial exam.
3. Take² is exam-specific. It cannot be used for any other offering and is valid only for the exam originally purchased.
4. Failure to show up for a Take² exam appointment or not rescheduling the appointment prior to its scheduled time forfeits the candidate’s ability to use the Take² voucher.
5. Take² is not transferable, non-refundable, and cannot be redeemed for cash or credit, including if the first exam is passed and the Take2 voucher is therefore not needed.
   
   

Marketplace

1. PeopleCert’s marketplace (“Marketplace”) is available to entities that have a partner agreement with PeopleCert. To make purchases through the Marketplace, please access https://www.peoplecert.org/Partners by using your Passport login credentials.
2. After accessing the Marketplace, simply insert the items/books you wish to purchase into the virtual shopping basket and then complete the purchase. You may order items individually or in bulk.
3. Prices of items are provided in the Marketplace. Shipping costs and expected delivery times are specified in the Marketplace depending upon your selected shipping method.
4. Orders will be confirmed when placed, and processed for shipment after receipt of payment.

MyAxelos membership service

1. PeopleCert’s MyAxelos membership service is available to any individual with an active subscription to the service: https://my.axelos.com. Subscribers are required to create an account during the subscription process. After subscribing they can use these login credentials to access the service at https://my.axelos.com for as long as their subscription remains active.
2. Subscription to MyAxelos membership is available on a monthly or annual basis. Current prices for subscription are provided at  https://www.axelos.com/for-professionals/my-axelos. Subscriptions will automatically renew at the end of the current period unless cancelled.
3. Subscribers can upgrade their subscription and manage their profile in the account management area of the MyAxelos site.
4. Subscription may be cancelled at any time via MyAxelos account and profile section or by contacting our helpdesk at  membership@axelos.com.Subscriptions that are cancelled within 14 days of purchase and have not been activated are eligible for a full refund. No refund will be provided for cancellations made after the 14-day period, or where the subscription has already been activated. Upon cancellation, access will continue until the end of the current subscription period. No refund will be provided for any partial subscription periods, except as expressly stated in these Terms. 

PeopleCert Official Training Materials

1. Candidates whose PeopleCert exam includes access to Official Training Materials can access the materials for their course (and download them for offline study) via the Candidate’s portal. Access is provided for 5 years from the date on which the Candidate redeems the voucher. 
2. Official Training Materials are provided using Canvas LMS software provided by Instructure. Use of Official Training Materials is subject to the Instructure Acceptable Use Policy available at https://www.instructure.com/policies/acceptable-use.

Last updated: 8 August 2023

PeopleCert Privacy Policy

This section provides a description of the categories of Personal Data we collect about you, the ways we use your Personal Data, the legal bases on which we rely and the period of time we retain your Personal Data.

a. Online account

PeopleCert examination candidates (“Candidates”) must have an online account (“Account”), which is created and accessible via the PeopleCert website. Users who are not Candidates also may voluntarily create Accounts. Your Account contains some or all the Personal Data that we hold about you and makes it easier for you to use our services. If the User of the Account is a child below the age of 16 years, we will request consent for the collection and processing of Personal Data from a holder of parental responsibility over the child.

PeopleCert’s MyAxelos membership service is available to you with an active membership to the service https://my.axelos.com. Subscribers are required to create an account during the subscription process. After subscribing you can use these login credentials to access the service, as long as your subscription remains active.

b. Examination and certification services

PeopleCert provides examination and certification services (“Certification Services”) as a Personnel Certification Body and Accredited Examination Institute. Some of our Certification Services are offered in cooperation with (i) organisations (including public authorities) that provide examination content or otherwise authorise examinations (“Test Owners”) and/or (ii) organisations who are authorised and approved by PeopleCert for delivery of Certification Services (“Partners”). Some authorised Partners may also provide training services related to PeopleCert certifications.

PeopleCert also maintains a registry containing details of all certified persons. As a Personnel Certification Body and Accredited Examination Institute we operate publicly available a Certificate Verification Service (“CVS”) accessible via our CVS websites for PeopleCert,and Axelos.The CVS allows Users and third parties (e.g., employers) to confirm the authenticity and accuracy of any PeopleCert certificate by entering the serial number of the relevant certificate.

c. Online proctoring

PeopleCert offers examinations through PeopleCert Online Proctoring (OLP) services, allowing Candidates to take an online exam at their preferred time and location (i.e., almost anywhere they have internet access and a suitable room). PeopleCert OLP connects Candidates via webcam directly to an authorised PeopleCert proctor (invigilator), who guides them and monitors the exam session. We record the exam session, ensuring its security and integrity. For OLP examinations we also take a photograph of the Candidate for ongoing identification purposes and inclusion in the examination statement of results if it is required. PeopleCert may use your Personal Data to investigate malpractices and/or mismanagement during the examination process. The examination process is monitored by authorised internal teams who have access to the recorded material (video).

d. Biometric verification of identity

PeopleCert verifies the identity of examination candidates, including using biometric measurements. Identity verification processes include ID document verification, liveness detection, facial recognition and/or voice recognition. The ID Verification tool checks the validity and authentication of the provided identification document. The liveness detection check determines whether credentials supplied to pass a biometrics identity check represent a live person rather than a high-tech imitation. The facial recognition verification tool can identify a human face in the digital copy of your provided identification document and compare it to the person taking the exam and/or PeopleCert database.

e. Internal Training

PeopleCert may use the personal datacollected during the examination process for internal training purposes in order to improve its services and to prevent malpractice.

f. Books and e-books

PeopleCert sells and provides physical and electronic books related to its certification services. To access your e-book, you are being redirected to the virtual environment of our e-book provider Vitalsource, but we do not share your Personal Data with Vitalsource.

g. Canvas Learning Management System

PeopleCert provides access to the Canvas Learning Management System to deliver our Official Training Materials and enhance robust digital learning. To access the Canvas LMS, you are redirected to the services of our provider Instructure. You may find more information in the Instructure Privacy Policy at Product Privacy | Policy | Instructure. 

PeopleCert also supports and enables users to use the Canvas LMS and provides advice if users experience difficulties with the platform.

h. Oral exams using interlocutors

PeopleCert conducts oral exams for physically present candidates through the PeopleCert Interlocutor Application. Interlocutors access a session, select the candidate to examine from an existing list and record the oral part of the exam session.

i. Online purchases 

PeopleCert offers products, exams and services for purchase remotely and electronically. Payments are processed securely by our selected payment processors. PeopleCert does not store or have access to credit or debit card information. This information is securely provided by Users directly to our payment processors at the time of purchase. Where users opt to store credit or debit card information, PeopleCert’s payment processors will use this data for the sole purpose of facilitating further purchases by the users. To ensure the safety of electronic purchases, PeopleCert complies with PCI-DSS (Payment Card Industry – Data Security Standard).

i. Customer support

PeopleCert offers 24/7 customer service support to Users (both organisations and individual Candidates) to handle their requests. You may submit your request through email, telephone and online chat. Telephone calls and online chats may be recorded in order to ensure proof of transactions. If you do not wish to contact us by the above means, you can always send us a message at customerservice@peoplecert.org

k. Surveys

From time-to-time PeopleCert may run surveys, polls and similar initiatives (“Surveys”), to request information from Users to assist us to improve our products, services and operating practices. Participation in Surveys is always voluntary, and Personal Data provided in Survey responses will always remain strictly confidential. The results of Surveys may be aggregated, and anonymised, and such anonymised information may be shared with third parties.

l. Suppliers

We collect data on suppliers of good and services to manage our relationships with the suppliers. The information may include personal details of supplier representatives.

m. Marketing communications

If you have opted in to receiving marketing communications, PeopleCert may occasionally contact you via various means (e.g., email, SMS) to inform you of new PeopleCert products and services, and other PeopleCert developments. Our partners and Test Owners are not permitted to use your Personal Data for marketing or similar purposes unless specific consent has been given by you. You have the option of opting out of such communications at any time, by using the “unsubscribe” links in the communications or by contacting us at dataprotection@peoplecert.org. Additionally, we may collect directly or indirectly (from our partners) your contact details during corporate events and we may contact you in order to promote our new products or/and services.

n. Cookies

PeopleCert uses cookies on its websites to optimise user experience, enhance security and combat fraudulent and/or malicious web activity. You can adjust your browser settings to refuse or accept cookies. For more information about cookies, please check our Cookie Policy

3 With whom PeopleCert shares your Personal Data

We never sell your Personal Data or disclose it to third parties for marketing purposes (if Test Owners whose examinations you take market other services to you, it is their responsibility to comply with applicable data protection legislation). We may disclose Personal Data to third parties in the following circumstances:

• to other PeopleCert companies
• if we have obtained your consent to do so
• as part of the Certification Services, including:
  • during examination sessions, through contact between Candidates and examination staff
  • sharing with Test Owners
• by disclosing your examination results:
  • as part of a Certificate Verification Service (CVS)
  • to a Partner through which you took your examination, for sharing with you
  • as requested by your employer or other person or entity who booked an examination on your behalf (directly or via a Partner)
• to providers who support PeopleCert’s services, with appropriate agreements to ensure the Personal Data is used only for these supporting services and in accordance with this Privacy Policy,
• when we are required by law or court order, or requested by a regulatory or governmental authority legally authorised to request such disclosure
• where we suspect fraudulent activity on SELT exams, we will share your information with the UK Home Office who will take appropriate enforcement action
• if you are suspected and/or investigated for examination malpractice
• to the UK Home Office, if you have participated in Secure English Language Tests (SELT) in order to obtain a visa in the UK
• if required to protect the rights, property or safety of PeopleCert, its business partners or Test Owners.

4 Transfers of Personal Data to third countries

Whenever we transfer your Personal Data out of the European Economic Area (EEA), we ensure that your Personal Data is protected in accordance with applicable law, including through contractual commitments where required.

If you or the Partner through which you took your examination are based outside the EEA, we transfer your Personal Data to you or the Partner in order to establish or perform a contract with you, or otherwise with your consent.

In other circumstances, we will only transfer your Personal Data to third countries that have been deemed to provide an adequate level of protection for personal data by the European Commission, or where there are appropriate safeguards or other bases for transfer under applicable law. For example, we may transfer your Personal Data to the United Kingdom based on the adequacy decision for the United Kingdom.  Appropriate safeguards to protect your Personal Data may include Standard Contractual Clauses adopted by the European Commission.

5 Your rights

If you wish to exercise any of the rights set out below, please complete the GDPR Data Request Form and send it to the PeopleCert Data Protection Officer contact us at  dataprotection@peoplecert.org.

6 How we protect your Personal Data (Data Security)

We use appropriate technical and organisational measures to protect Personal Data from unauthorised use, access, disclosure, alteration or destruction. These precautions include physical, electronic and operational procedures in compliance with the ISO 27001 and Cyber Essentials standards. These are indicatively:

• measures to ensure that data processing systems cannot be used by unauthorised persons
• measures to ensure that persons authorised to use data processing systems have access only to the data for which they have been authorised
• measures to ensure that during electronic transmission, or during transfer, or recording, personal data may not be transmitted, copied, altered or removed by unauthorised persons
• measures to verify whether and by whom personal data have been entered, modified or deleted in data processing systems
• measures that ensure that personal data processed by third parties are processed only in accordance with our instructions
• measures to ensure that data collected for different purposes, are processed separately.

7 Laws in Other Countries

At PeopleCert, we are committed to complying with all applicable privacy laws in the countries where we operate our services. Some countries have privacy laws or regulations that may grant you additional rights beyond what is stated in this Privacy Policy. If you believe that you have such rights, please inform us. We are committed to addressing any valid privacy requests promptly and in accordance with the relevant laws.

a)  US Family Educational and Privacy Act (“FERPA”)

PeopleCert complies with FERPA where it is applicable. In this section, “Education Record” and “Directory Information” have the definitions provided in FERPA. In particular, we: 

• do not disclose a student’s Education Record without obtainingthe prior written consent of the student or the student’s parent, unless disclosure falls within one of the exceptions listed below in this section 7;
• may disclose personal data that is part of an Education Record where the informationis shared with (i) a school official with a legitimate educational interest in the record, (ii) an official for an audit or evaluation, (iii) appropriate parties in connection with financial aid, (iv) appropriate officials pursuant to a health or safety emergency, (v) juvenile justice authorities under state law, (vi) accrediting agencies and/or (vii) an organisation conducting certain studies for or on behalf of the school, or pursuant to a judicial order or subpoena;
• may disclose Directory Informationwithout prior consent of the student or the student’s parent, subject to applicable rights to restrict the disclosure of such information.

8 Third Party Links

Our websites may include links to third-party websites or applications. Clicking on those links may allow third parties to collect or share your data. We do not control these third-party websites and applications and are not responsible for their privacy notices. We encourage you to read the privacy notices of third-party sites that you visit.

9 Amendments to the Privacy Policy

This Policy is updated when necessary. If there are significant changes in our Policy, we will make reasonable efforts to inform you (by any appropriate means) before the changes take effect.

We encourage you to read this Data Privacy Policy from time to time to stay informed about the processing of your personal data by PeopleCert. This Data Privacy Policy was last modified on 23/06/2022.

10 Contact details and complaints

For any questions, requests, clarifications or complaints about the processing of your personal data, please contact the PeopleCert Data Protection Officer:

By letter: to any of the addresses in section 1 of this Policy

By e-mail: dataprotection@peoplecert.org

If you believe that we have not addressed a problem with processing of your Personal Data, you may lodge a complaint before the data protection authorities in your country.

Cookies Policy

At PeopleCert, we use this technology, in order to offer an improved user experience and better services.

What options do I have?

You have three options. You may either proceed with the acceptance of all cookies and other mechanisms (“Accept all”), which will enable you to access all our website functions, you may refuse any non-necessary cookies (“Accept only necessary”) or you may proceed with the customization of your cookie settings (“Confirm my choices”). The latter two choices may impair your website experience.

Necessary cookies are installed upon your website visit. As they are strictly necessary either from a technical perspective, or to offer you the website services or functionalities of your choice, applicable law allows us to install them without requiring any action or consent from you. By selecting the button “Accept only necessary”, which you will find next to the initial basic information that we provide, you continue your browsing only with the Necessary cookies. We will remember your choice for a year. When this period is over, or if you visit us from another device or a different browser, we will ask you again. Unfortunately, if you do not wish for Necessary cookies to be installed at all, you should not use our services and manually delete the cookies that have already been installed on your browser.

Preference, Performance and Targeting cookies are installed if you select the “Accept all” button, which you will find next to the initial basic information that we provide, as well as underneath the expanding full notification (banner). We will remember your choice for a year. When this period is over, or if you visit us from another device or a different browser, we will ask you again. 

By selecting the button “Confirm my choices”, which you will find underneath the expanding full notification (banner), any of the Preference, Performance or Targeting cookies will be installed, if you have ticked the relevant box. If you have not ticked any of the boxes and select “Save settings”, then only Necessary cookies will be installed. We will remember your choices for a year. When this period is over, or if you visit us from another device or a different browser, we will ask you again. 

Change of settings – Withdrawal of consent

At any time, you may change for future use, the choice you have made with respect to cookies and similar technologies on our website. At the bottom of this Policy, you will find the button: “Cookies settings”. Regardless of what was your selection the last time we asked you through a pop-up banner if you accept the installation of cookies and similar technologies, you can decide again easily, directly and free of charge, through the pop-up banner, which will emerge again after selecting the “Cookies settings” button.

For example, if you had selected “Accept” and you changed your mind, you may select at the new pop-up banner any (or none) of the cookie categories you want to and then select “Save settings”. This action would act as a withdrawal of the consent you had already given to us and it would apply for future use, namely from this change onwards, our website will not use (these particular) cookies and similar technologies on your device. In case you also wish to remove the cookies that had already been installed on your device before the withdrawal of your consent, then you may do so manually by following the instructions that you will find in the “Control via browser settings – Removal of cookies” section below.

Control via browser settings – Removal of cookies

You may also control and manage the cookies via the settings of the browser you use. Some of your options (depending on the browser) are, for example, acceptance of all cookies, notification before installation of cookies or the ban of their installation.

Through the settings of your browser, you may reverse any installation of cookies and similar mechanisms by our website, by deleting the files already stored.

In order to manage and deactivate cookies, you may follow the relevant instructions per browser:

• Internet Explorer
• Mozilla Firefox
• Google Chrome
• Safari
• Opera

Customize Settings

Complaints Policy

This document sets out our complaints policy and procedure and is written for our:

• Accredited/Approved Organisations (AOs), our partners;
• trainees on courses at one of our partners;
• candidates in our PeopleCert business and IT exams; and
• all interested parties who receive a direct or indirect service from us related to our business and IT qualifications.

This document covers complaints that candidates, AOs or any interested parties may wish to make in relation to:

• PeopleCert partners;
• the exams and associated services offered by PeopleCert.

Please find the detailed policy here.

Appeals policy

We have written this policy for our customers:

• our accredited organisations (AOs) who deliver courses leading to a PeopleCert certification;
• candidates who have enrolled on or taken a course and/or exam leading to a PeopleCert certification; 
• candidates who plan to take, or have taken, an exam leading to a PeopleCert certification and who have organised this exam independently.

This policy outlines the process to follow when you submit an appeal to us, and the process we follow when responding to your appeal. Our staff also follow this policy so that we manage all appeals fairly and consistently. 

Please find the detailed policy here.

if you wish to appeal, please download the form, fill it and sent it to customerservice@peoplecert.org. 

This policy applies to PeopleCert’s customers, including our accredited organisations (AOs) and candidates, who are delivering/registered in/on PeopleCert approved certifications who are involved in suspected or actual malpractice/maladministration.

It is also for use by our staff to ensure they deal with malpractice and maladministration investigations in a consistent manner. It sets out the steps AOs and candidates or other stakeholders must follow when reporting suspected or actual cases of malpractice/maladministration and our responsibilities in dealing with such cases.

It also sets out the steps we will follow when reviewing the cases

Please find the detailed policy here.

• candidates who have registered for a PeopleCert business and IT qualification and who will take an online examination with us;
• staff who respond to all requests for reasonable adjustments for our business and IT examinations;
• partners who are supporting candidates with their reasonable adjustment application;
• Accredited Training Organisations (partners) who are delivering paper-based PeopleCert business and IT examinations as a formally agreed exception

Please find the detailed policy here.

If you wish to apply for the reasonable adjustment please download the form, fill it and sent it to customerservice@peoplecert.org. 

Special consideration policy

This policy is for candidates who have taken a PeopleCert examination. It is also for use by our staff to ensure they deal with all special consideration requests in a consistent manner.

This policy outlines:

• Our arrangements for special considerations and how candidates qualify.
• What special considerations will be given to candidates.

Please find the detailed policy here.

If you wish to apply for a special consideration adjustment please download the form, fill it and sent it to customerservice@peoplecert.org.