Take a closer look at how AI is shaking up the tools we use in IT Service Management. Roman and Adam will exchange views with seasoned ITSM pros Akshay Anand and Vijay Rayapati about smart automation, predictive analytics, copilots, and the multiple ways in which AI is quietly revolutionizing how we handle everything from incident resolution to knowledge management.

Plus members only

AI ethicist James Finister delves into the ethical challenges posed by AI technologies. Watch this captivating webinar to learn more about responsible AI practices, transparency and bias mitigation linked to AI, and the ethical considerations of implementing AI systems in ITSM.

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Gain insight into AI adoption in ITSM worldwide and catch a glimpse of what the future of ITSM holds, based on the results of two thought-provoking surveys. In this webinar, ITSM pros Stephen Mann of ITSM.tools and Sajeesh Sahadevan of Atomicwork will reveal their findings on AI adoption across IT organizations, the sentiment regarding AI adoption, and user satisfaction linked to the use of AI tools, while offering their unique perspective on this captivating topic.

Plus members only

Ansgar Koene, Global AI Ethics and Regulatory Leader at EY, will share an overview of the regulatory approaches to AI across Europe, North America and Asia. Dive into this session to learn more about the key trends that will shape AI regulation in the near future, how these regulatory developments are supported nationally and globally, and what steps organizations must take to ensure they’re AI compliant.

Plus members only

Don’t miss this final webinar with webinar hosts and leading ITSM practitioners, Adam Griffith and Roman Zhuravlev, for a synopsis of the key topics covered in this Masterclass. Deepen your understanding by watching them answer attendees’ questions and unravel how to leverage ITIL to effectively integrate AI in service management.

Plus members only