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Certifications IT Governance & Service Management ITIL

ITIL
ITIL is the most widely accepted approach to IT Service Management (ITSM) in the world.
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Certifications in ITIL 4
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ITIL 4 How to Implement
Specifically designed for ITSM tool vendors, it provides practical recommendations on how to scope, plan, manage and evaluate an ITSM implementation, collaborating with customers throughout the process.
Skills
  • bullet-pointDesign
  • bullet-pointManagement
  • bullet-pointProgramming
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ITIL 4 Practitioner: Change Enablement
Learn to maximise the number of successful service and product changes by ensuring that risks have been accurately assessed, authorising changes, and managing change schedules.
Skills
  • bullet-pointChange
  • bullet-pointContinual improvement
  • bullet-pointAI and Automation
Price
from
US$280.00
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ITIL 4 Practitioner: Continual Improvement
Learn to deliver an agreed quality of service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.
Skills
  • bullet-pointStrategy
  • bullet-pointContinual improvement
  • bullet-pointAI and Automation
Price
from
US$280.00
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ITIL 4 Practitioner: Deployment Management
Learn how to move new or changed hardware, software, documentation, processes, or any other component to live environments, and how to deploy components to other environments for testing or staging.
Skills
  • bullet-pointService Design
  • bullet-pointChange
  • bullet-pointAI and Automation
Price
from
US$280.00
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ITIL 4 Practitioner: Incident Management
Learn about the processes and activities of the Incident Management practice, and their roles within the service value chain.
Skills
  • bullet-pointService Operation
  • bullet-pointChange
  • bullet-pointProblem management
Price
from
US$280.00
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ITIL 4 Practitioner: Information Security Management
The purpose of this module is to provide best practice guidance on how to set clear, business-based targets for service utility, warranty and experience.
Skills
  • bullet-pointStrategy
  • bullet-pointGovernance
  • bullet-pointAI and Automation
Price
from
US$280.00
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ITIL 4 Practitioner: IT Asset Management
Learn how to plan and manage the full lifecycle of all IT assets to help your organisation maximise value, control costs, and manage risks related to the purchase, use, and disposal of those assets.
Skills
  • bullet-pointDigital transformation
  • bullet-pointContinual improvement
  • bullet-pointAI and Automation
Price
from
US$280.00
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ITIL 4 Practitioner: Monitoring and Event Management
Learn how to systematically observe services and service components, recording, reporting, and responding to selected changes of state identified as events.
Skills
  • bullet-pointService Operation
  • bullet-pointChange
  • bullet-pointProblem management
Price
from
US$280.00
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ITIL 4 Practitioner: Problem Management
Receive practical guidance on the processes and activities of Problem Management, including their roles in the service value chain.
Skills
  • bullet-pointService Design
  • bullet-pointProblem management
  • bullet-pointAI and Automation
Price
from
US$280.00
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ITIL 4 Practitioner: Relationship Management
The purpose of this module is to establish how to nurture the links between the organisation and its stakeholders at strategic and tactical levels.
Skills
  • bullet-pointService Operation
  • bullet-pointChange
  • bullet-pointRelationship management
Price
from
US$280.00
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ITIL 4 Practitioner: Release Management
Learn best practices for making new and changed services available for use, in line with your organisation's policies and any agreements between the organisation and its service consumers.
Skills
  • bullet-pointService Design
  • bullet-pointChange
  • bullet-pointAI and Automation
Price
from
US$280.00
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ITIL 4 Practitioner: Service Configuration Management
Learn to provide accurate and reliable information about the configuration of services and configuration support items when and where it is needed.
Skills
  • bullet-pointService Operation
  • bullet-pointChange
  • bullet-pointRelationship management
Price
from
US$280.00
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ITIL 4 Practitioner: Service Desk
Learn how to improve user and customer experience, as well as the overall success of your service relationships.
Skills
  • bullet-pointService Operation
  • bullet-pointCustomer Service
  • bullet-pointContinual improvement
Price
from
US$280.00
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ITIL 4 Practitioner: Service level Management
The purpose of this module is to provide best practice guidance on how to set clear, business-based targets for service utility, warranty and experience.
Skills
  • bullet-pointChange
  • bullet-pointContinual improvement
  • bullet-pointRelationship management
Price
from
US$280.00
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ITIL 4 Practitioner: Service Request Management
Learn to deliver an agreed quality of service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.
Skills
  • bullet-pointService Operation
  • bullet-pointCustomer Service
  • bullet-pointAI and Automation
Price
from
US$280.00
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ITIL 4 Practitioner: Supplier Management
The purpose of this module is to ensure that the organisation’s suppliers and their performances are managed appropriately to support the seamless provision of quality products and services.
Skills
  • bullet-pointService Design
  • bullet-pointContinual improvement
  • bullet-pointRelationship management
Price
from
US$280.00
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ITIL 4 Sales Professional
Specifically designed for ITSM tool vendors, it provides a basic knowledge of the key ITIL concepts, with a strong focus on the marketing and sales of ITIL-based solutions.
Skills
  • bullet-pointDesign
  • bullet-pointManagement
  • bullet-pointProgramming
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ITIL 4 Specialist: Acquiring & Managing Cloud Services
Learn how to improve user and customer experience, as well as the overall success of your service relationships.
Skills
  • bullet-pointService Design
  • bullet-pointDigital transformation
  • bullet-pointGovernance
Price
from
US$865.00
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ITIL 4 Specialist: Business Relationship Management
Become an expert in building relationships between service providers, consumer organisations, and stakeholders.
Skills
  • bullet-pointChange
  • bullet-pointCustomer Service
  • bullet-pointRelationship management
Price
from
US$865.00
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ITIL 4 Specialist: Collaborate, Assure and Improve
A combined module that covers the key concepts of 5 ITIL Practices: Relationship Management, Supplier Management, Service Level Management, Continual Improvement and Information Security Management.
Skills
  • bullet-pointStrategy
  • bullet-pointGovernance
  • bullet-pointRelationship management
Price
from
US$839.00
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ITIL 4 Specialist: IT Asset Management
Promote responsible financial control and support decision making on the purchase, re-use, retirement and disposal of IT assets.
Skills
  • bullet-pointService Operation
  • bullet-pointGovernance
  • bullet-pointAI and Automation
Price
from
US$865.00
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ITIL 4 Specialist: Monitor, Support and Fulfil
A combined module that covers the key concepts of 5 ITIL Practices: Incident Management, Service Desk, Service Request Management, Monitoring and Event Management and Problem Management.
Skills
  • bullet-pointStrategy
  • bullet-pointCustomer Service
  • bullet-pointProblem management
Price
from
US$839.00
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ITIL 4 Specialist: Plan Implement and Control
A combined module that covers the key concepts of 5 key ITIL practices: Change Enablement, Deployment Management, Release Management, Service Configuration Management, and IT Asset Management.
Skills
  • bullet-pointChange
  • bullet-pointGovernance
  • bullet-pointRelationship management
Price
from
US$839.00
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ITIL 4 Specialist: Sustainability in Digital and IT
Explore strategies for tackling sustainability challenges in digital and IT strategies, operations, and tactics.
Skills
  • bullet-pointStrategy
  • bullet-pointGovernance
  • bullet-pointContinual improvement
Price
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US$865.00
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ITIL 4 Leader: Digital & IT Strategy
Improve your digital leadership skills to align digital strategies with broader business objectives, discover how to navigate VUCA environments and effectively respond to disruptions.
Skills
  • bullet-pointStrategy
  • bullet-pointService Operation
  • bullet-pointDigital transformation
Price
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US$839.00
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ITIL 4 Specialist: Create, Deliver and Support
Enhance your skills in designing, delivering and managing digital products and services. Upgrade your strategy, manage issues effectively and foster a culture of continuous improvement.
Skills
  • bullet-pointStrategy
  • bullet-pointContinual improvement
  • bullet-pointProblem management
Price
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US$839.00
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ITIL 4 Strategist: Direct, Plan and Improve
Learn to optimise workflows, manage organisational change and align business and IT strategies, while promoting collaboration and continuous improvement.
Skills
  • bullet-pointStrategy
  • bullet-pointChange
  • bullet-pointGovernance
Price
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US$839.00
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ITIL 4 Specialist: Drive Stakeholder Value
Gain the skills you need to enhance stakeholder relationships and optimise the user experience through effective value co-creation.
Skills
  • bullet-pointService Operation
  • bullet-pointCustomer Service
  • bullet-pointRelationship management
Price
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US$839.00
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ITIL 4 Specialist: High-Velocity IT
Learn practical skills to adapt service management practices to the modern organisation's dynamic, high-velocity environment. Build resilient systems and improve service quality and speed.
Skills
  • bullet-pointStrategy
  • bullet-pointService Design
  • bullet-pointDigital transformation
Price
from
US$839.00
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