ITIL 4 Specialist: Collaborate, Assure and Improve

A combined module that covers the key concepts of 5 ITIL Practices: Relationship Management, Supplier Management, Service Level Management, Continual Improvement and Information Security Management.

Industry-recognised
certification

Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.

Employers'
first choice

Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.

New career
opportunities

Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.

At a glance

What will you learn?

Key concepts

Understand the key concepts of Relationship Management, Supplier Management, Service Level Management, Continual Improvement, and Information Security Management, elucidating their significance in fostering collaboration, ensuring service quality, driving continual improvement, and maintaining information security.

Practice success factors

Introduce the practice success factors (PSF) and key metrics of the practices, essential for evaluating the effectiveness and maturity of Collaborate, Assure, and Improve practices in achieving organisational goals and delivering value to stakeholders.

Practice processes

Explore processes including key activities and learn how to integrate the practices into the organisation's value stream to enhance collaboration, assurance, and improvement across service delivery processes.

Roles and competencies

Focus on the key roles of the Collaborate, Assure, and Improve practices and understand how to position the practices effectively within the organisation. Develop the necessary competencies for driving collaboration, ensuring assurance, and facilitating improvement initiatives.

Information and Technology

Explore how Information and Technology can support and enable the Collaborate, Assure, and Improve practices to deliver improvements, providing tools, technologies, and best practices for enhancing collaboration, assurance, and continual improvement efforts.

Partners and suppliers

Focus on the role of partners and suppliers in the Collaborate, Assure, and Improve practices, understanding how to collaborate effectively to leverage external expertise, resources, and capabilities to enhance service delivery and achieve organisational goals.

The ITIL capability model

Explore how the capability criteria support the practices' capability development, ensuring alignment with industry best practices and organisational requirements for effective collaboration, assurance, and improvement practices.

Practice success

Focus on the recommendations for Collaborate, Assure, and Improve success and understand how they are supported by the ITIL guiding principles, ensuring the establishment of a culture of collaboration, assurance, and continual improvement to drive organisational success.

What skills will you acquire?

Change

Gain expertise in developing, implementing, monitoring, and communicating change plans, schedules, and the status of changes to IT products and services for stakeholders.

Governance

Understand how organisational governance evaluates, directs and monitors service management activities.

Relationship Management

Learn to establish, analyze, monitor, and improve links between the organization and its stakeholders at strategic and tactical levels.

Popular among professionals who have advanced to roles such as:

IT Specialist: Operations

IT Manager: Operations

IT Service Manager

Product Manager

Trusted by companies worldwide

Learning Resource Kit

Expertly crafted content

Course materials are created by experts ensuring that the content is accurate, comprehensive and directly aligned with requirements.

Up-to-date and reliable

Rest assured, all your study materials are always current and in sync with the official exams.

Accessible learning

The materials are easily accessible through our online learning management system, and you can download and keep the resources for future reference, even after passing your exams.

Diverse learning resources

Designed for self-directed independent study, our Learning Resource Kit supports a range of learning preferences, including workbooks for in-depth study and Quick Reference Guide.

Exam

60 questions

Multiple choice

90 minutes

Closed book

Pass Mark: 65%

The exam is available in:

English

Exam Essentials

Official eBook

This guide is a valuable exam preparation resource which will be your go to reference for your work, further studies or professional development.

Exam retake

Take your exams stress-free, knowing that you'll get a second chance at the exam if you don't get a satisfactory result on your first try.

Learning Resource Kit

Learn with the Official ITIL 4 Specialist: Collaborate, Assure and Improve Training Materials, which include a detailed Learner Workbook and Quick Reference Guide to support exam preparation and continuous learning.

Official Mock Exam

Closely aligned with the official certification exam, these practice tests are an invaluable tool to boost your confidence. Mock exams replicate the actual test environment, provide a realistic and engaging experience and increase your prospects of success in the real exam.

Keep your certification current

Stay Up to Date with PeopleCert Membership

Becoming a PeopleCert Plus member is the simplest way to keep your certification(s) current. Remain certified by logging Continuous Professional Development points for everyday professional activities, stay up to date on industry trends, sharpen your skills, and set yourself apart on the job market.

Make the Best of our Complete Product Suites

You also have the option to keep your certifications current by enrolling in a different course from the same Product Suite and successfully completing the given exam before your renewal date. Dive into our wealth of resources, including insights into emerging trends and best practices, to build expertise and stay ahead.