Understand the purpose and key concepts of Monitoring and Event Management, highlighting its importance in proactively managing IT services and detecting events to ensure operational stability.
Practice success factors
Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and efficiency of Monitoring and Event Management in maintaining service health and performance.
Practice processes
Explore Monitoring and Event Management processes, including key activities, and learn how to integrate them into your organisation's value stream to ensure timely detection and response to events.
Roles and competencies
Focus on key roles within Monitoring and Event Management, and understand how to position the practice effectively within your organisation. Develop the necessary competencies for managing monitoring systems and handling events.
Information and technology
See how Information and Technology can support and enable Monitoring and Event Management to deliver improvements, providing tools and systems for effective monitoring and event management.
Partners and suppliers
Explore the role of partners and suppliers in Monitoring and Event Management, understanding how to collaborate effectively to enhance monitoring capabilities and ensure comprehensive event detection and response.
The ITIL Capability model
Discover how the capability criteria support the practice's capability development, ensuring alignment with industry best practices and organisational requirements for effective Monitoring and Event Management.
Practice success
Learn strategies for succeeding with Monitoring and Event Management and understand how it is supported by the ITIL guiding principles, ensuring the establishment of robust monitoring practices to achieve business goals and maintain service quality.
What skills will you acquire?
Service operation
Develop operational support and analysis skills for ITSM activities, including monitoring and maintaining IT systems and infrastructure.
Change
Gain expertise in developing, implementing, monitoring, and communicating change plans, schedules, and the status of changes to IT products and services for stakeholders.
Problem management
Learn how to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors.
Popular among professionals who have advanced to roles such as:
IT Specialist: Operations
IT Manager: Operations
IT Service Manager
System Administrator
Database Administrator
Trusted by companies worldwide
ITIL 4 is the world's most used IT Service Management framework, adopted by industry-leading brands around the world. Embrace its principles to unlock new career opportunities.
eLearning
Discover our ITIL 4 Practitioner: Monitoring and Event Management
Interactive
Self-paced
Device-friendly
2-3 hours content
Mobile-optimised
Practical exercises
Summary
Bite-sized learning modules
Make the best of our eLearning option through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.
Interactive & engaging content
Dive into an interactive environment filled with multimedia elements, quizzes and activities that make your journey through the course engaging and enriching.
Self-directed learning
Take charge of your education. This self-directed learning format lets you choose your focus areas, enabling you to tailor your educational journey to your personal goals.
Learn at your own speed
Take advantage of closed captioning and adjustable player settings to pace yourself and enjoy an effective learning experience.
Progress tracking
Stay on top of your learning with real-time progress tracking. Knowledge checks help deepen your understanding and ensure that you grasp the material as you progress.
Structured learning objectives
Each module includes a detailed learning checklist that takes you through the course structure and ensures you cover all key topics.
Embedded ITIL 4 glossary
Access the Official ITIL 4 glossary anytime, as it has been included into the course. This handy resource is a valuable tool for quick reference and to deepen your knowledge of ITIL 4 terminology.
Canvas integration
Delivered via the Canvas Learning Management System, this course offers a user-friendly learning experience.
Learning Resource Kit
Expertly crafted content
Course materials were created by the same experts who developed the textbooks and exams for each certification programme, ensuring that the content is accurate, comprehensive and directly aligned with requirements.
01
Up-to-date and reliable
Rest assured, all your study materials are always current and in sync with the official exams.
02
Accessible learning
The materials are easily accessible through our online learning management system, and you can download and keep the resources for future reference, even after passing your exams.
03
Diverse learning resources
Designed for self-directed independent study, our Learning Resource Kit supports a range of learning preferences, including workbooks for in-depth study and Quick Reference Guide.
04
Exam
40 questions
Multiple choice
30 minutes
Closed book
(65%)
The exam is available in:
English
Chinese
French
German
Italian
Japanese
Polish
Portuguese (Brazilian)
Spanish
Exam essentials
Official eBook
This guide is a valuable exam preparation resource which will be your go to reference for your work, further studies or professional development.
Interactive eLearning
Immerse yourself in our exciting interactive course and learn through quizzes and tests. Track your progress, stay engaged and ensure that every step of your learning journey is both enjoyable and effective.
Exam retake
Take your exams stress-free, knowing that you'll get a second chance at the exam if you don't get a satisfactory result on your first try.
Learning Resource Kit
Learn with the Official ITIL 4 Practitioner: Monitoring and Event Management Training Materials, which include a detailed Learner Workbook and Quick Reference Guide to support exam preparation and continuous learning.
Official Mock Exam
Closely aligned with the official certification exam, these practice tests are an invaluable tool to boost your confidence. Mock exams replicate the actual test environment, provide a realistic and engaging experience and increase your prospects of success in the real exam.
Keep your certification current
Stay up to date with PeopleCert Membership
Becoming a PeopleCert Plus member is the simplest way to keep your certification(s) current. Remain certified by logging Continuous Professional Development points for everyday professional activities, stay up to date on industry trends, sharpen your skills, and set yourself apart on the job market.
Make the most of our complete product suites
You also have the option to keep your certifications current by enrolling in a different course from the same Product Suite and successfully completing the given exam before your renewal date. Dive into our wealth of resources, including insights into emerging trends and best practices, to build expertise and stay ahead.
A+ can be renewed.
20
CPD points needed for renewal
Upgrade to PeopleCert Plus today to upskill, excel, and progress in your career.
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