ITIL 4 Practitioner: Monitoring and Event Management

Learn how to systematically observe services and service components, recording, reporting, and responding to selected changes of state identified as events.

Industry-recognised
certification

Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.

Employers'
first choice

Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.

New career
opportunities

Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.

What will you learn?

Key concepts

Understand the purpose and key concepts of Monitoring and Event Management, highlighting its importance in proactively managing IT services and detecting events to ensure operational stability.

Practice success factors

Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and efficiency of Monitoring and Event Management in maintaining service health and performance.

Practice processes

Explore Monitoring and Event Management processes, including key activities, and learn how to integrate them into your organisation's value stream to ensure timely detection and response to events.

Roles and competencies

Focus on key roles within Monitoring and Event Management, and understand how to position the practice effectively within your organisation. Develop the necessary competencies for managing monitoring systems and handling events.

Information and technology

See how Information and Technology can support and enable Monitoring and Event Management to deliver improvements, providing tools and systems for effective monitoring and event management.

Partners and suppliers

Explore the role of partners and suppliers in Monitoring and Event Management, understanding how to collaborate effectively to enhance monitoring capabilities and ensure comprehensive event detection and response.

The ITIL Capability model

Discover how the capability criteria support the practice's capability development, ensuring alignment with industry best practices and organisational requirements for effective Monitoring and Event Management.

Practice success

Learn strategies for succeeding with Monitoring and Event Management and understand how it is supported by the ITIL guiding principles, ensuring the establishment of robust monitoring practices to achieve business goals and maintain service quality.

What skills will you acquire?

Service operation

Develop operational support and analysis skills for ITSM activities, including monitoring and maintaining IT systems and infrastructure.

Change

Gain expertise in developing, implementing, monitoring, and communicating change plans, schedules, and the status of changes to IT products and services for stakeholders.

Problem management

Learn how to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors.

Popular among professionals who have advanced to roles such as:

IT Specialist: Operations

IT Manager: Operations

IT Service Manager

System Administrator

Database Administrator

Trusted by companies worldwide

Summary

Bite-sized learning modules

Make the best of our eLearning option through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.

Interactive & engaging content

Dive into an interactive environment filled with multimedia elements, quizzes and activities that make your journey through the course engaging and enriching.

Self-directed learning

Take charge of your education. This self-directed learning format lets you choose your focus areas, enabling you to tailor your educational journey to your personal goals.

Learn at your own speed

Take advantage of closed captioning and adjustable player settings to pace yourself and enjoy an effective learning experience.

Real-time progress tracking

Stay on top of your learning with real-time progress tracking. Knowledge checks help deepen your understanding and ensure that you grasp the material as you progress.

Real-world case study approach

Make the best of the case studies included in the course that help you bridge theory and practice.

Structured learning checklist

Each module includes a detailed learning checklist that takes you through the course structure and ensures you cover all key topics.

Embedded ITIL 4 glossary

Access the Official ITIL 4 glossary anytime, as it has been included into the course. This handy resource is a valuable tool for quick reference and to deepen your knowledge of ITIL 4 terminology.

Seamless canvas integration

Delivered via the Canvas Learning Management System, this course offers a seamless, user-friendly learning experience.

Learning Resource Kit

Expertly crafted content

Course materials are created by experts ensuring that the content is accurate, comprehensive and directly aligned with requirements.

Up-to-date and reliable

Rest assured, all your study materials are always current and in sync with the official exams.

Accessible learning

The materials are easily accessible through our online learning management system, and you can download and keep the resources for future reference, even after passing your exams.

Diverse learning resources

Designed for self-directed independent study, our Learning Resource Kit supports a range of learning preferences, including workbooks for in-depth study and Quick Reference Guide.

Exam

20 questions

Multiple choice

30 minutes

Closed book

Minimum required score to pass: (65%)

The exam is available in:

English

Keep your certification current

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Make the Best of our Complete Product Suites

You also have the option to keep your certifications current by enrolling in a different course from the same Product Suite and successfully completing the given exam before your renewal date. Dive into our wealth of resources, including insights into emerging trends and best practices, to build expertise and stay ahead.