Industry-recognised
certification

Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.

Employers'
first choice

Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.

New career
opportunities

Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.

At a glance

What will you learn?

Key concepts

Understand the key concepts of ITIL 4: Direct, Plan, and Improve. Learn the importance of value, outcomes, costs and risks.

Governance and Compliance

Learn how to establish effective governance structures and ensure compliance with relevant regulations, standards and policies.

Service Performance Metrics

Define, select and use Key Performance Indicators to assess the performance and effectiveness of IT services and processes.

Continual improvement

Explore the concepts and practices of continuous improvement, such as using feedback and data to help services, processes and practices evolve.

Risk Management

Gain a greater understanding of IT service risk management to help your organisation avoid disruptions and losses.

Value Stream Mapping

Use value stream mapping to identify areas for process improvement and optimise the flow of value within your organisation.

Communication and Collaboration

Enhance communication and collaboration between departments and stakeholders to facilitate the successful delivery of services.

Planning

Accurately assess what needs to be planned and use key principles and methods to ensure effective delivery.

Organization change management

Focus on the importance of organisational change management in the context of IT service management and continuous improvement.

Popular among professionals who have advanced to roles such as:

IT manager: development

IT manager: operations

IT Leader

Transformation manager

IT service manager

Trusted by companies worldwide

eLearning

Discover our ITIL 4 Strategist: Direct, Plan and Improve course

Interactive

Self-paced

Device-friendly

8-10 hour content

Mobile-optimised

Case studies

Practical exercises

Summary

Bite-Sized Learning Modules

Make the best of e-learning through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.

Interactive & Engaging Content

Dive into an interactive environment filled with multimedia elements, quizzes and activities that make your journey through the course engaging and enriching.

Self-Directed Learning

Take charge of your learning with this self-directed format that lets you choose your focus areas and empowers you to tailor your educational journey to your personal goals.

Learn At Your Own Speed

Take advantage of closed captioning and adjustable player settings. This personalised approach ensures a comfortable and effective learning experience for everyone.

Progress tracking

Stay on top of your learning with real-time progress tracking. Deepen your understanding and make sure you grasp the material as you progress with knowledge checks.

Structured learning objectives

Ensure you've covered all key topics with the detailed learning checklist that's included in each module.

Embedded ITIL 4 Glossary

Access the official ITIL 4 glossary anytime, as it's embedded into the course. This handy resource is a valuable tool for quick reference that helps deepen your understanding of ITIL 4 terminology.

Canvas integration

Delivered via the Canvas Learning Management System, this course offers a user-friendly learning experience.

Explore the eLearning Demo

Step into our eLearning platform and discover how it can elevate your learning with engaging, interactive content.
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Learning Resource Kit

Expertly crafted content

Course materials are created by experts ensuring that the content is accurate, comprehensive and directly aligned with requirements.

Up-to-date and reliable

Rest assured, all your study materials are always current and in sync with the official exams.

Accessible Learning

The materials are easily accessible through our online learning management system, and you can download and keep the resources for future reference, even after passing your exams.

Diverse Learning Resources

Designed for self-directed independent study, our Learning Resource Kit supports a range of learning preferences, including workbooks for in-depth study and Quick Reference Guide.

Exam