ITIL 4 Specialist: Business Relationship Management

ITIL® 4 Specialist: Business Relationship Management

The ITIL 4 Specialist: Business Relationship Management module is for IT professionals who are involvedin establishing and nurturing the relationships between service providers and consumer organisations,and their stakeholders.

Based on the ITIL 4 framework, the module provides both strategic and practical best practice guidance to help organizations understand the value of Business Relationship Management as well as its key concepts and challenges. Professionals should be able to use these concepts to deliver return on investment in digital technology, develop and apply service relationship models and integrate Business Relationship Management in the organisation’s service value streams for a holistic and end-to-end approach.

ITIL 4 Specialist: Business Relationship Management enables professionals to

  • Define Business Relationship Management roles, responsibilities, knowledge, and skills
  • Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
  • Apply Business Relationship Management metrics and practice success factors to improve performance
  • Measure, assess and develop Business Relationship Management capability by using the ITIL Maturity Model.

Starting from 1 February 2022, exam vouchers for AXELOS Certifications, including ITIL 4 Specialist: Business Relationship Management, will incorporate the corresponding Digital Core Guidance (eBook).  The Core Guidance eBook acts as a valuable source for candidates in their day-to-day work, long after their exam has finished. It becomes available in the candidate’s PeopleCert account, upon exam purchase and the candidate can take advantage of several features available like annotation, highlighting, etc.

OTM Learner Kit

Υour voucher will also include the Learner Kit from PeopleCert's Official Training Materials.  This kit is intended to support the training you are undertaking to prepare for the exam.  The kit comprises a Learner Workbook and a Quick Reference Guide that have been designed to reinforce your learning and are intended to be valuable revision aids.

Find out more about the PeopleCert examination process

Take your exam of your comfort home or office. Learn more about PeopleCert Online Proctoring, the secure and stress-free way to sit your exam. Get the Step-by-Step Guidelines on how to take your online exam with PeopleCert Online Proctoring here.

What else is included in my exam purchase:

 


1 month free MyAxelos subscription: MyAxelos is PeopleCert's exclusive membership programme that helps you prepare for your exam and continuously stay up to date with the ITIL, PRINCE2, MoR, MOP, P3O, MoV, Resilia, AgileShift frameworks.

 

Inside MyAxelos, you will find:

 

  • Industry news and best practices, articles and white papers by subject-matter experts
  • Case studies focusing on industry leaders and best practices
  • Exam preparation materials, exam guidance videos, and certified expert content
  • Digital badges to share your achievement with the world
  • Tools that help you keep your certificate valid
  • New and exclusive PRINCE2® 7 content, including our AI Practice Guide 
  • Updated project templates

  

Above all MyAxelos is a thriving and supportive community of industry professionals ready to provide networking opportunities and insightful career development advice. Learn more here.

Get additional services to help you succeed with your exam:

 

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KEY BENEFITS

  • 1

    Deliver value

    Improving the service journey for all stakeholders involved in the relationship

  • 2

    Improve communication processes

    Through developing and applying relationship models based on ITIL best practice

  • 3

    Enable good customer relationships

    Creating a common culture by understanding the user experience and taking practical steps to continuously improve it

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