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Certifications IT Governance & Service Management ITIL ITIL4 BRM
ITIL 4 Specialist: Business Relationship Management
Master relationship-building with ITIL 4 Specialist: Business Relationship Management—designed for IT pros who manage and grow trusted partnerships between service providers and consumers.
Industry-recognised
certification
Demonstrate your ability to lead strategic service relationships and deliver business value through proven ITIL 4 practices.
Employers'
first choice
Certification in Business Relationship Management shows you can align IT and business goals—essential for service-driven organizations.
New career
opportunities
Advance into leadership roles by mastering stakeholder engagement and value co-creation in today’s service-led economy.
At a glance
What you will learn
Stakeholder Mapping
Identify and prioritize stakeholders to ensure alignment and engagement.
Value Co-Creation
Collaborate across teams to deliver shared business value.
Service Relationship Models
Apply frameworks to manage service-provider and consumer interactions.
Strategic Alignment
Align IT capabilities with evolving business needs and objectives.
Performance Metrics
Define and track metrics to evaluate relationship management success.
Maturity assessment
Use the ITIL Maturity Model to evaluate BRM capabilities.
Capability Building
Develop the right skills, roles, and structures for effective BRM.
ROI Optimization
Drive return on investment in digital services and partnerships.
Continuous Improvement
Embed feedback and learning to evolve business relationships.
Explore career paths that value strong relationship-building
IT Business Relationship Manager
Service Delivery Manager
IT Service Manager
Head of ITSM
Digital Product Manager
Customer Success Manager
IT Strategist
Enterprise Service Manager
Trusted by companies worldwide
ITIL 4 knowledge and expertise are in high demand across a broad range of industries and offer significant career opportunities at leading companies worldwide.
Exam
40 questions
Multiple choice
90 minutes
Closed book
Minimum required score to pass: (65%)
Exam Essentials
Official eBook
This guide is a valuable exam preparation resource which will be your go to reference for your work, further studies or professional development.
Learning Resource Kit
Learn with the Official ITIL® 4 Specialist: Business Relationship Management Training Materials, which include a detailed Learner Workbook and Quick Reference Guide to support exam preparation and continuous learning.
Official Mock Exam
Closely aligned with the official certification exam, these practice tests are an invaluable tool to boost your confidence. Mock exams replicate the actual test environment, provide a realistic and engaging experience and increase your prospects of success in the real exam.
Exam re-take
Take your exams stress-free, knowing that you'll get a second chance at the exam if you don't get a satisfactory result on your first try.
Keep your certification current
Stay Up to Date with PeopleCert Membership
Becoming a PeopleCert Plus member is the simplest way to keep your certification(s) current. Remain certified by logging Continuous Professional Development points for everyday professional activities, stay up to date on industry trends, sharpen your skills, and set yourself apart on the job market.
Make the Best of our Complete Product Suites
You also have the option to keep your certifications current by enrolling in a different course from the same Product Suite and successfully completing the given exam before your renewal date. Dive into our wealth of resources, including insights into emerging trends and best practices, to build expertise and stay ahead.
Renewal every 3 years
60
CPD points needed for renewal
Upgrade to PeopleCert Plus today to upskill, excel, and progress in your career.
Learn more
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Purchase options
Exam voucher
Buy your exam online
Take your exam from the comfort of your home or office, 24/7.
Price
US$865
Add to basket
  • Official eBook
  • Exam Voucher
  • Learner Kit (Official Training Material)
Instructor-led study
Training and exam in a training centre
Contact the training centre to find out what is included in the price of the package you will buy.
Partners pricing
No fixed price
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  • Instructor-led course
  • Exam Voucher
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Certification requirements
ITIL Foundation or ITIL 4 Managing Professional Transition Certificate
Training through an Accredited Training Organization
Exam results will not be released without proof of completion