ITIL 4 Practitioner: Service Desk
Learn how to improve user and customer experience, as well as the overall success of your service relationships.
What will you learn?
What skills will you acquire?
Popular among professionals who have advanced to roles such as:
Trusted by companies worldwide
ITIL 4 is the world's most used IT Service Management framework, adopted by industry-leading brands around the world. Embrace its principles to unlock new career opportunities.
Learning Resource Kit
20 questions
Multiple choice
30 minutes
Closed book
Minimum required score to pass: (65%)
The exam is available in:
Exam essentials
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Renewal every 3 years
CPD points needed for renewal
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