ITIL 4 Practitioner: Relationship Management

The purpose of this module is to establish how to nurture the links between the organisation and its stakeholders at strategic and tactical levels.

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At a glance

What will you learn?

Key concepts

Understand the purpose and key concepts of the Relationship Management Practice, elucidating its significance in fostering effective communication and collaboration between the service provider and stakeholders.

Practice success factors

Introduce the practice success factors (PSF) and key metrics of the practice, crucial for evaluating the effectiveness and efficiency of Relationship Management in nurturing positive relationships and achieving organisational goals.

Practice processes

Explore Relationship Management processes, including key activities, and learn how to integrate the practice into the organisation's value stream to enhance stakeholder satisfaction and drive business value.

Roles and competencies

Focus on the key roles of the Relationship Management practice and understand how to position the practice effectively within the organisation. Develop the necessary competencies for building and managing relationships effectively.

Information and technology

Explore how Information and Technology can support and enable the Relationship Management practice, providing tools and systems for effective communication, collaboration, and stakeholder engagement.

Partners and suppliers

Focus on the role of partners and suppliers in the Relationship Management practice, understanding how to cultivate and maintain productive partnerships to enhance service delivery and business outcomes.

ITIL capability model

Explore how the capability criteria support the practice's capability development, ensuring alignment with industry best practices and organisational requirements for relationship management.

Practice success

Focus on recommendations for Relationship Management practice success and understand how they are supported by the ITIL guiding principles, ensuring the establishment of strong relationships and the achievement of business objectives.

What skills will you acquire?

Service Operation

Develop operational support and analysis skills for ITSM activities, including monitoring and maintaining IT systems and infrastructure.

Change

Gain expertise in developing, implementing, monitoring, and communicating change plans, schedules, and the status of changes to IT products and services for stakeholders.

Relationship Management

Learn to establish, analyse, monitor, and improve links between the organisation and its stakeholders at strategic and tactical levels.

Popular among professionals who have advanced to roles such as:

Service Integration Manager

IT Service Manager

IT Operations Leader

Product Manager

Enterprise Architect

IT Service Desk Analyst

Trusted by companies worldwide

Learning Resource Kit

Expertly crafted content

Course materials were created by the same experts who developed the textbooks and exams for each certification programme, ensuring that the content is accurate, comprehensive and fully aligned with requirements.

Up-to-date and reliable

Rest assured, all your study materials are always current and in sync with the official exams.

Accessible learning

The materials are easily accessible through Canvas, our online learning management system, and you can download and keep the resources for future reference, even after taking your exams.

Diverse learning resources

Designed for self-directed independent study, our Learner Resource Kit supports a range of learning preferences, including workbooks for in-depth study, Official Books and Quick Reference guides.

Exam

20 questions

Multiple choice

30 minutes

Closed book

Minimum required score to pass: 65%

The exam is available in:

English

Exam Essentials

Official eBook

This guide is a valuable exam preparation resource which will be your go to reference for your work, further studies or professional development.

Exam retake

Take your exams stress-free, knowing that you'll get a second chance at the exam if you don't get a satisfactory result on your first try.

Learning Resource Kit

Learn with the Official ITIL 4 Practitioner: Relationship Management Training Materials, which include a detailed Learner Workbook and Quick Reference Guide to support exam preparation and continuous learning.

Official Mock Exam

Closely aligned with the official certification exam, these practice tests are an invaluable tool to boost your confidence. Mock exams replicate the actual test environment, provide a realistic and engaging experience and increase your prospects of success in the real exam.

Keep your certification current

Stay Up to Date with PeopleCert Membership

Becoming a PeopleCert Plus member is the simplest way to keep your certification(s) current. Remain certified by logging Continuous Professional Development points for everyday professional activities, stay up to date on industry trends, sharpen your skills, and set yourself apart on the job market.

Make the Best of our Complete Product Suites

You also have the option to keep your certifications current by enrolling in a different course from the same Product Suite and successfully completing the given exam before your renewal date. Dive into our wealth of resources, including insights into emerging trends and best practices, to build expertise and stay ahead.