ITIL 4 Practitioner: Continual Improvement

Learn to deliver an agreed quality of service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.

Industry-recognised
certification

Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.

Employers'
first choice

Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.

New career
opportunities

Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.

At a glance

What will you learn?

Key concepts

Understand the purpose and key concepts of the Continual Improvement Practice, elucidating its significance in fostering a culture of ongoing improvement and innovation within the organisation.

Practice success factors

Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and impact of Continual Improvement initiatives on organisational performance and service delivery.

Practice processes

Explore Continual Improvement processes, including key activities, and learn how to integrate them into your organisation's value stream to drive continuous enhancement and refinement of services, processes, and practices.

Roles and competencies

Focus on key roles within Continual Improvement, and understand how to position the practice effectively within your organisation. Develop the necessary competencies for leading, facilitating, and supporting improvement initiatives.

Information and technology

See how Information and Technology can support and enable Continual Improvement to deliver improvements, providing tools, systems, and data for monitoring, analysing, and prioritising improvement opportunities.

Partners and suppliers

Explore the role of partners and suppliers in Continual Improvement, understanding how to collaborate effectively to leverage external expertise, resources, and best practices to drive improvement initiatives.

The ITIL capability model

Discover how the capability criteria support the practice's capability development, ensuring alignment with industry best practices and organisational requirements for effective Continual Improvement.

Practice success

Learn strategies for succeeding with Continual Improvement and understand how it is supported by the ITIL guiding principles, ensuring the establishment of a systematic approach to improvement and innovation to achieve business goals.

What skills will you acquire?

Strategy

Understand how to formulate strategic goals and adopt the courses of action and allocation of resources into tactical and operational plans.

Continual Improvement

Learn to align organizational practices and services with evolving business needs by continuously improving products, services, and management practices.

AI and Automation

Ensure that applications and IT systems meet stakeholder needs, and product features are released on time, within budget and to a high standard of quality.

Popular among professionals who have advanced to roles such as:

IT Specialist: Operations

IT Manager: Operations

Product Manager

Data Scientist

Web Developer

System Administrator

Enterprise Architect

IT Service Manager

IT Service Desk Analyst

Trusted by companies worldwide

Learning Resource Kit

Expertly crafted content

Course materials are created by experts ensuring that the content is accurate, comprehensive and directly aligned with requirements.

Up-to-date and reliable

Rest assured, all your study materials are always current and in sync with the official exams.

Accessible learning

The materials are easily accessible through our online learning management system, and you can download and keep the resources for future reference, even after passing your exams.

Diverse learning resources

Designed for self-directed independent study, our Learning Resource Kit supports a range of learning preferences, including workbooks for in-depth study and Quick Reference Guide.

Exam

20 questions

Multiple choice

30 minutes

Closed book

Pass Mark: 65%

The exam is available in:

English

Exam Essentials

Official eBook

This guide is a valuable exam preparation resource which will be your go to reference for your work, further studies or professional development.

Exam retake

Take your exams stress-free, knowing that you'll get a second chance at the exam if you don't get a satisfactory result on your first try.

Learning Resource Kit

Learn with the ITIL 4 Practitioner: Continual Improvement Training Materials, which include a detailed Learner Workbook and Quick Reference Guide to support exam preparation and continuous learning.

Official Mock Exam

Closely aligned with the official certification exam, these practice tests are an invaluable tool to boost your confidence. Mock exams replicate the actual test environment, provide a realistic and engaging experience and increase your prospects of success in the real exam.

Keep your certification current

Stay Up to Date with PeopleCert Membership

Becoming a PeopleCert Plus member is the simplest way to keep your certification(s) current. Remain certified by logging Continuous Professional Development points for everyday professional activities, stay up to date on industry trends, sharpen your skills, and set yourself apart on the job market.

Make the Best of our Complete Product Suites

You also have the option to keep your certifications current by enrolling in a different course from the same Product Suite and successfully completing the given exam before your renewal date. Dive into our wealth of resources, including insights into emerging trends and best practices, to build expertise and stay ahead.