PeopleCert

ITIL 4 Practitioner: Service Level Management

Focus on clear objectives for service utility, warranty, and the overall service experience.

At a glance

What you will learn

Key concepts

Explains the purpose and the key concepts of the Service Level Management Practice

Practice success factors

Introduces the practice success factors (PSF) and key metrics of the practice

Practice processes

Explores Service Level Management processes including key activities and how to integrate the practice in the organisation's value stream

Roles and competencies

Focuses on the key roles of the Service Level Management practice and how to position the practice in the organisation

Information and Technology

Explores how Information and Technology can support and enable the Service Level Management practice to deliver improvements

Partners and suppliers

Focuses on the role of partners and suppliers in the Service Level Management practice

ITIL capability model

Explores how the capability criteria support the practices' capability development

Practice success

Focuses on the recommendations for the Service Level Management practice success and how they are supported by the ITIL guiding principles

Qualify for In-Demand Jobs

Process owners, managers, and coordinators

Practice owners, managers, coordinators, and staff

Enterprise architects

IT service Managers

IT product Managers

IT practice leaders

IT operations leaders

IT procurement staff

IT support staff

IT field engineers

Any of these roles applied in ESM (non-IT) contexts

Digital, IT, and Application design and development teams

Service integration managers and teams

Trusted by companies worldwide

Exam

20 questions

Multiple choice

30 minutes

Closed book

Pass Mark: 65%

Exams essentials

Official eBook

Your reference to best practice execution.

Read it on any device (including Kindle Fire and Chromebook)
Annotate, highlight and bookmark as you need

Official Training Materials

Use it to support and enrich your studying

Downloadable on your favourite device
Interactive via the LMS

MyAxelos Membership

One month free access

Support your Learning journey

Sample papers and exam tips & tricks
Reference guides and tutorials

Keep your certification up to date

Stay Up to Date in IT service management

Keep up with the latest exciting developments in this rapidly evolving industry. MyAxelos makes it easy with a wealth of content, including insights into emerging trends and best practices, so you’ll be ready to take advantage of every new opportunity.

Renew your certification easily

Renewal is simple, just enroll in another course from the same product suite and successfully complete the associated exam before your renewal date. As a MyAxelos member you’ll also enjoy additional benefits during this process.

Extend your certification

Opt to renew by accumulating and logging Continuing Professional Development points. To extend your certification by three years, simply log 20 CPD points annually for three consecutive years via your MyAxelos account.

Develop your skills with MyAxelos

MyAxelos is more than an easy way to maintain your certification. Membership keeps you updated on industry trends, sharpens your skills, and solidifies your position as a sought-after professional. With MyAxelos you stay certified, informed, and competitive.