ITIL 4 How to Implement |

ITIL 4
How to Implement

Specifically designed for ITSM tool vendors, it provides practical recommendations on how to scope, plan, manage and evaluate an ITSM implementation, collaborating with customers throughout the process.

ITIL 4 How to Implement (Language )

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ITIL 4 How to Implement (Language )

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Rescheduling an exam up to 48 hours before its start time is free. Rescheduling at a later stage is subject to additional charges. A fee of USD 60 / EUR70 / GBP 60 / AUD 85 / JPY 6815 (depending on country/currency, plus tax where applicable) will be charged for rescheduling from 48h up to 4h before the exam.
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I UNDERSTAND

What will you learn?

Key concepts of ITSM

Explore the key concepts of ITIL implementations, and the value gained from adopting ITIL as a guide for service management.

ITIL management practices

Learn what ITIL management practices are, and how to use practice guides for ITSM implementations.

The ITIL maturity model

Understand the ITIL maturity model, including practice capability levels, organisational maturity, and assessments.

Implementation planning

Use the ITIL maturity and capability model to scope and plan ITSM implementation. Learn to analyse and manage stakeholders, risks, and costs.

Implementation management

Gain expertise in the key principles and activities of organisational change management.

Service value streams

Learn how to integrate ITIL management practices into service value streams, and how to analyse those streams to identify inefficiencies.

Organisational solutions

Discover the key organisational models for service management, positioning partners and suppliers in a service provider organisation.

Technology solutions

Understand and develop the functional requirements for automated management practices and their integration.

Measurement and reporting

Explore key concepts of measurement and reporting, including recommended methods for defining, reporting, and analysing metrics and KPIs.