ITIL 4 Practitioner: Information Security Management

The purpose of this module is to provide best practice guidance on how to set clear, business-based targets for service utility, warranty and experience.

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At a glance

What will you learn?

Key concepts

Understand the purpose and key concepts of Information Security Management, elucidating its significance in safeguarding the confidentiality, integrity, and availability of organisational information assets.

Practice success factors

Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and maturity of Information Security Management in mitigating risks and ensuring compliance with security standards.

Practice processes

Explore Information Security Management processes, including key activities, and learn how to integrate them into your organisation's value stream to establish a robust and comprehensive approach to information security.

Roles and competencies

Focus on the key roles of the Information Security Management practice and understand how to position the practice effectively within your organisation. Develop the necessary competencies for identifying, assessing, and managing information security risks.

Information and technology

Explore how Information and Technology can support and enable the Information Security Management practice to deliver improvements, providing tools, technologies, and best practices for implementing security controls and measures.

Partners and suppliers

Focus on the role of partners and suppliers in the Information Security Management practice, understanding how to collaborate effectively to enhance the organisation's security posture and resilience.

The ITIL capability model

Discover how the capability criteria support the practice's capability development, ensuring alignment with industry best practices and organisational requirements for effective Information Security Management.

Practice success

Learn strategies for succeeding with Information Security Management and understand how it is supported by the ITIL guiding principles, ensuring the establishment of a proactive and risk-based approach to information security to protect organisational assets and reputation.

What skills will you acquire?

Strategy

Understand how to formulate strategic goals and adopt the courses of action and allocation of resources into tactical and operational plans.

Governance

Understand how organisational governance evaluates, directs and monitors service management activities.

AI and Automation

Ensure that applications and IT systems meet stakeholder needs, and product features are released on time, within budget and to a high standard of quality.

Popular among professionals who have advanced to roles such as:

IT Specialist: Operations

IT Manager: Operations

IT Service Manager

Product Manager

Data Analyst

System Administrator

Network Administrator

Database Administrator

Solutions Architect

IT Service Desk Analyst

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Learning Resource Kit

Expertly crafted content

Course materials are created by experts ensuring that the content is accurate, comprehensive and directly aligned with requirements.

Up-to-date and reliable

Rest assured, all your study materials are always current and in sync with the official exams.

Accessible learning

The materials are easily accessible through our online learning management system, and you can download and keep the resources for future reference, even after passing your exams.

Diverse learning resources

Designed for self-directed independent study, our Learning Resource Kit supports a range of learning preferences, including workbooks for in-depth study and Quick Reference Guide.

Exam

20 questions

Multiple choice

30 minutes

Closed book

Minimum required score to pass: 65%

The exam is available in:

English

Exam Essentials

Official eBook

This guide is a valuable exam preparation resource which will be your go to reference for your work, further studies or professional development.

Exam retake

Take your exams stress-free, knowing that you'll get a second chance at the exam if you don't get a satisfactory result on your first try.

Learning Resource Kit

Learn with the Official ITIL 4 Practitioner: Information Security Management Training Materials, which include a detailed Learner Workbook and Quick Reference Guide to support exam preparation and continuous learning.

Official Mock Exam

Closely aligned with the official certification exam, these practice tests are an invaluable tool to boost your confidence. Mock exams replicate the actual test environment, provide a realistic and engaging experience and increase your prospects of success in the real exam.

Keep your certification current

Stay Up to Date with PeopleCert Membership

Becoming a PeopleCert Plus member is the simplest way to keep your certification(s) current. Remain certified by logging Continuous Professional Development points for everyday professional activities, stay up to date on industry trends, sharpen your skills, and set yourself apart on the job market.

Make the Best of our Complete Product Suites

You also have the option to keep your certifications current by enrolling in a different course from the same Product Suite and successfully completing the given exam before your renewal date. Dive into our wealth of resources, including insights into emerging trends and best practices, to build expertise and stay ahead.