ITIL 4 Practitioner: Service Configuration Management

ITIL® 4 Practitioner: Service Configuration Management

The ITIL Practitioner: Service Configuration Management practice module ensures that accurate and reliable information about the configuration of services and the configuration items that support them is available when and where needed. This includes information on how configuration items are configured and the relationships between them. 

This practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels. maximising value from the Service Configuration Management practice area.  

ITIL 4 Practitioner: Service Configuration Management enables professionals to:

  • Collect and manage configuration items (CIs) which typically include hardware, software, networks, buildings, suppliers, products and services
  • Efficiently provide useful configuration information to the organisation, ensuring that the costs of obtaining and maintaining it are continually optimised
  • Improve risk management
  • Manage the capacity, availability and security of IT services and components
  • Measure, assess and develop the Service Configuration Management practice capability in their organisation by using the ITIL Maturity Model

Since February 2022 exam vouchers for AXELOS Certifications incorporate the corresponding eBook. The eBook acts as a valuable source for candidates in their day-to-day work, long after their exam has finished. It becomes available in the candidate’s PeopleCert account upon exam purchase and includes several features like annotation, highlighting, etc.

Learning Resource Kit

Your voucher will also include the Learner Kit from PeopleCert's Official Training Materials. This kit is intended to support the training you are undertaking to prepare for the exam. The kit comprises a Learner Workbook and a Quick Reference Guide that have been designed to reinforce your learning and are intended to be valuable revision aids.

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  • 1

    Accurate and reliable configuration information

    To support effective decision-making and efficient management of IT services

  • 2

    Cost optimisation

    To allocate resources effectively and avoid unnecessary expenses

  • 3

    Enhanced risk management

    To help minimise disruptions and avoid service outages

  • ITIL 4 Foundation Certificate in IT Service Management OR
    ITIL 4 Managing Professional Transition Certificate
  • Training through an Accredited Training Organisation

    In as little as 4 hours from booking via PeopleCert Online Proctoring. 

    Price for United States