ITIL 4 Practitioner: Supplier Management

The purpose of this module is to ensure that the organisation’s suppliers and their performances are managed appropriately to support the seamless provision of quality products and services.

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At a glance

What will you learn?

Key concepts

Understand the purpose and key concepts of the Supplier Management Practice, elucidating its importance in managing supplier relationships and ensuring value delivery from third-party services.

Practice success factors

Learn about practice success factors (PSF) and key metrics, essential for evaluating the effectiveness and efficiency of Supplier Management in achieving optimal supplier performance and alignment with business goals.

Practice processes

Explore Supplier Management processes, including key activities, and learn how to integrate them into your organisation's value stream to ensure seamless and effective supplier interactions.

Roles and competencies

Focus on the key roles of the Supplier Management practice and understand how to position the practice effectively within your organisation. Develop the necessary competencies for managing supplier relationships and performance.

Information and technology

Explore how Information and Technology can support and enable the Supplier Management practice to deliver improvements, providing tools and systems for efficient supplier tracking, evaluation, and collaboration.

Partners and suppliers

Focus on the role of partners and suppliers in the Supplier Management practice, understanding how to cultivate and maintain productive partnerships to enhance service delivery and business outcomes.

The ITIL capability model

Discover how the capability criteria support the practice's capability development, ensuring alignment with industry best practices and organisational requirements for effective Supplier Management.

Practice success

Learn strategies for succeeding with the Supplier Management practice and understand how it is supported by the ITIL guiding principles, ensuring the establishment of robust supplier management practices to achieve business goals and deliver value.

What skills will you acquire?

Service Design

Learn how to design products and services that are fit for purpose and use, that can be delivered by the organisation and its ecosystem.

Continual Improvement

Learn to align organizational practices and services with evolving business needs by continuously improving products, services, and management practices.

Relationship Management

Learn to establish, analyze, monitor, and improve links between the organization and its stakeholders at strategic and tactical levels.

Popular among professionals who have advanced to roles such as:

Service Integration Manager

IT Service Manager

IT Procurement Manager

Enterprise Architect

Trusted by companies worldwide

Learning Resource Kit

Expertly crafted content

Course materials are created by experts ensuring that the content is accurate, comprehensive and directly aligned with requirements.

Up-to-date and reliable

Rest assured, all your study materials are always current and in sync with the official exams.

Accessible learning

The materials are easily accessible through our online learning management system, and you can download and keep the resources for future reference, even after passing your exams.

Diverse learning resources

Designed for self-directed independent study, our Learning Resource Kit supports a range of learning preferences, including workbooks for in-depth study and Quick Reference Guide.

Exam

20 questions

Multiple choice

30 minutes

Closed book

Pass Mark: 65%

The exam is available in:

English

Exam Essentials

Official eBook

This guide is a valuable exam preparation resource which will be your go to reference for your work, further studies or professional development.

Exam retake

Take your exams stress-free, knowing that you'll get a second chance at the exam if you don't get a satisfactory result on your first try.

Learning Resource Kit

Learn with the Official ITIL 4 Practitioner: Supplier Management Training Materials, which include a detailed Learner Workbook and Quick Reference Guide to support exam preparation and continuous learning.

Official Mock Exam

Closely aligned with the official certification exam, these practice tests are an invaluable tool to boost your confidence. Mock exams replicate the actual test environment, provide a realistic and engaging experience and increase your prospects of success in the real exam.

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You also have the option to keep your certifications current by enrolling in a different course from the same Product Suite and successfully completing the given exam before your renewal date. Dive into our wealth of resources, including insights into emerging trends and best practices, to build expertise and stay ahead.