One of the most vital jobs in the IT industry is the Configuration Manager.
Being able to provide 100% accurate information about the IT configuration is critical for planning, for resolution of incidents and to ensure continuity of service with recovery plans.
The IT Configuration Manager is responsible for the identification of all IT infrastructure – e.g. software, hardware, virtual machines, cloud services and mobile services - within the organization, and for organizing and recording the information in the configuration management system. They record the relationships between individual configuration items and business processes, and maintain this complex data set for accuracy, so that they are able to provide actionable and useful information to the IT teams.
The role requires great attention to detail. Configuration items are tracked through their full lifecycle from requisition through to retirement.
Depending on their level of responsibility, individuals specializing in this area will also play a role in optimizing technology spend and procurement, and for developing the processes, systems and tools for asset/configuration management.
Typical Tasks
- Devise and implement processes and procedures for tracking assets (e.g. hardware, software, licences, warranties etc)
- Populate and manage the configuration management database (check-in, check-out, tagging)
- Track each asset in order to maintain warranty information, refresh and renewal dates
- Identify savings opportunities for renewals and software licensing.
Potential Next Steps
Release Manager, IT Change Manager.
How to get there
AXELOS professional certfications are recognized worldwide by employers as an indicator of your skills and commitment as an ITSM professional.
The following certifications are aimed at practising IT Configuration Managers and will support your development into more senior ITSM roles:
