Business Relationship Manager
Business Relationship Managers (BRM) are senior roles responsible for building relationships between the IT organisation and one of more business units, and for ensuring IT services meet the needs of the business customers they represent.
Successful BRMs have an excellent understanding of their customer's business, how it works and the type of problems and opportunities to which it must respond. They use their deep knowledge of the corporate IT strategy to explain the services and capabilities available to business customers and to act as advisor on how IT can improve their operation.
They work with the business to shape and prioritize their IT requirements (for example, improvement in efficiency or service quality, standardization or revenue growth), and then with the IT function to decide whether these are requirements can be met through an existing service, or if a new or changed service is needed. By helping the business to make best use of available IT services, BRMs play a key role in maximising the overall return from IT assets and investment, and in some organisations may have an internal quota or sales target.
Typical Tasks
- Build strategic relationships with senior business stakeholders
- Educate customers on available IT services
- Identify new service requirements and represent the customer’s requirements
- Lead negotiations to provide new and enhanced products or services
- Implement systems to capture feedback and monitor customer satisfaction.
Potential Next Steps
IT Programme Manager, Supplier Relationship Manager.
How to get there
AXELOS professional certifications are recognised worldwide by employers as an indicator of your skills and commitment as an ITSM professional.
The following certifications are aimed at practising Business Relationship Manager and will support your development into more senior ITSM roles:
