ITIL 4
Practice Guides Masterclasses
Discover updates to ITIL 4 Practice Guides and learn to integrate ITIL practices for enhanced management efficiency and organizational value.
Why it's a must-watch
What do these practices address?
Who are the speakers

Has been working in ITSM since 2002 as a practitioner, consultant, trainer and author. After joining Axelos in 2016, Roman works on the continual development of ITIL. He is an ITIL 4 architect, co-author, and reviewer.

Adam Griffith is an IT best practice consultant and member of the ITIL portfolio development team at Axelos. Before 2021, he worked as a technical instructor for a global training organisation, specialising in the ITIL framework and helping professionals to embrace best practice. He used practical experience from his previous role as a CIO to emphasise the importance of good service management and was the top technical trainer in the US for all six of the years that he worked there. Adam is a Master trainer for ITIL 4, a keen proponent of the ITIL guiding principles in all aspects of life, and a frequent contributor to digital publications on the Axelos site.

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Digital Badges
for Masterclass Completion


Plus members who attended the whole webinar series live will receive a digital badge.

The ‘ITIL 4 Practice Guides’ digital badge validates a professional’s expertise in leveraging the updated ITIL 4 Practice Guides to drive measurable organizational value. It covers proven methods for aligning, implementing, and evolving service management practices. The knowledge is based on the latest thought leadership, research, and insights from top ITIL practitioners and consultants.

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