With over 6000 registrations and a satisfaction rate of 87%, we’re pleased to share that the 2024 edition of our ITIL TOOL DAY was a great success!
Stay tuned for next year’s ITIL TOOL DAY on 3 December 2025!
What is ITIL TOOL DAY?
PeopleCert’s ITIL TOOL DAY is a virtual event that is destined for ITSM professionals worldwide.
Each year, ITIL-accredited tool vendors join professionals around the globe to demonstrate how their solutions can be used to maximize IT service efficiency, improve workflows, decrease costs and more, through real-life success stories. Don't miss ITIL TOOL DAY 2025 next December!
Spanish company, Espiral MS, is the developer of IT Service and IT Asset management software, Proactivenet.
With over 20 years of experience in the market, a portfolio of 400 customers and a growing partner channel, it solely caters to clients in Spain and Latin America, although projects from these markets are carried out worldwide. The company is headquartered in Spain and has offices in Mexico, Columbia, Peru and Chile.
German company DCON’s Enterprise Service Management Platform, Servity, is a powerful, intelligent and flexible self-service solution which enables end users to completely map their service business, from service ordering to fault reporting to SLA evaluation, intuitively, without training and across devices.
German tech company OMNINET’s OMNITRACKER Business Process Ecosystem is an industry-independent software solution for IT and non-IT workflows.
Its basic system and the applications, interfaces, gateways and features are perfectly coordinated, individually configurable and modularly expandable. The OMNITRACKER modules in the software ecosystem are version-independent compatible and can be combined in any way.
ServiceDesk Plus is a unified service management solution developed by ManageEngine, the enterprise IT management division of Indian tech company, Zoho Corporation.
The platform enables IT leaders to effectively execute and control intricate workflows across various business departments and IT functions thanks to its unrestricted extensibility, contextual IT and business integrations, and single-touch workflow automation capabilities.
German IT company, Matrix42’s ITSM solution delivers an unmatched customer experience through a single pane of glass. It seamlessly integrates Software Asset Management (SAM), IT Asset Management (ITAM), Service Management (ITSM/ESM), Unified Endpoint Management (UEM), Endpoint Data Protection (EDP), Identity Governance and Administration (IGA), and Remote Control solutions into a holistic and intuitive user interface, while empowering subject matter experts with the right tools to support business needs.
Designed for mature IT organizations, it ensures flexibility, security, and scalability to deliver measurable ROI. Benefit from low-code customization, AI-driven insights, and flexible deployment options (on-premises, cloud, or hybrid).
German IT company ITOMIG’s iTop Professional Plus is an ITIL-certified, highly flexible, open-source ticket system with integrated CMDB and self-service portal for users. Together with its smaller siblings, iTop Essential Plus, iTop Plus and iTop, as well as the large user variant, iTop Enterprise Plus, it has been downloaded over 500,000 times and is used worldwide by medium-sized businesses as well as large companies such as Bechtle, Airbus or HP.
The professional variants are provided exclusively with service and support in a subscription model and support very extensive customizing via GUI without compromising upgradeability. Additional features from a catalog can be integrated, such as IP address management or medical device management, for instance, but also customer-specific modules.
IFS is a Swedish software company which employs over 7000 people and operates in more than 80 countries. Its Enterprise Service Management (ESM) and IT Service Management (ITSM) solution, IFS assyst, is designed to help your organization automate workflows, enhance service and support quality, and boost customer satisfaction across various industries.
IFS delivers frictionless customer and employee experiences, one intelligent workflow at a time. Modern service management technology lets you automate service delivery and support so your customers get what they need fast, and you can focus on building the future of your organization.
American IT company BMC’s Helix Service Management is a powerful, industry leading enterprise service management solution with an intelligent, people-centric user experience that helps fuel your IT transformation. BMC Helix Service Management has everything you need to deliver amazing service to your organization.
It is built on the BMC Helix which includes best-in-class discovery, dynamic service modelling and AIOps - unifying service and operations teams’ intelligence to deliver what BMC called ServiceOps. BMC Helix runs on a powerful foundation of AI tools including HelixGPT, our enterprise-grade generative AI solution. It provides a modern, persona-based UX optimized across devices, that transforms the agent experience and integrates across all IT functions with AI-driven change enablement capabilities for traditional IT and modern DevOps adoption, NLP-supported KCS Knowledge management, and a seamless service experience across multi-cloud environments.
InvGate Service Desk is an ITIL-ready solution, developed by Argentinian IT company InvGate, that seamlessly integrates Incident, Problem, Change, Asset, and Knowledge management processes, providing a comprehensive suite of tools to enhance operational efficiency across functions and departments.
Service Desk empowers support teams with robust automations and smart ticket management tools. With features such as 100% code-free configuration, visual workflow builder, or tailored dashboards, Service Desk serves as a dynamic platform for transformative ITSM experiences.
Brazilian company, Central IT, is dedicated to creating innovative solutions that help organizations automate processes, streamline workflows and improve cross-team collaboration. With a dedicated team of over 2,300 #citlovers, Central IT empowers you to take your digital transformation to the next level.
With Jira Service Management, Australian tech company Atlassian offers a collaborative ITSM platform that helps your deliver IT services faster using ITIL best practices. Unlike traditional ITSM tools, which are complex, expensive and difficult to implement and change, Atlassian’s is easy to setup and configure and aligns service management processes with how teams work.
Headquartered in the UK, HaloITSM offers a complete all-in-one solution that enables you to manage your IT services without any need for extra add-ons or additional licensing services. The platform is designed to be used straight out of the box with prebuilt options including templates, workflows and processes. This format is why HaloITSM is commonly reviewed as easy to configure for both technical and non-technical staff alike.
Transform the way your IT team works with Israeli company SysAid’s GenAI-powered platform, built to simplify support, automate workflows, and optimize IT operations. Deliver outstanding service with ease, efficiency, and confidence.
What SysAid Can Do for You
• Help Desk: Solve issues faster with an easy-to-use self-service portal and smart automated ticket routing.
• ITSM: Boost performance and streamline workflows with powerful, analytics-driven automation.
• Asset Management: Track and manage IT assets from start to finish, helping you make smarter, data-backed decisions.
• Generative AI Solution: Meet SysAid Copilot - your AI-powered game-changer. Recognized by Gartner as an Emerging Market Leader in generative AI, SysAid Copilot automates repetitive tasks, provides tailored AI-driven responses, and delivers end-user-focused support. By analyzing requests in real-time, SysAid Copilot delivers customized solutions that save time, lighten workloads, and elevate service quality.
Fernando Covecino has extensive experience in IT consulting, digital transformation, cybersecurity, and IT governance.
He has led high-impact initiatives at firms like Microsoft, Deloitte, and Inetum, delivering scalable IT solutions and driving IT strategy projects.
Currently at Proactivanet, he advises clients on optimizing Service Management processes, enhancing Asset Management, and streamlining IT operations.
Silke Theison is Managing Director of DCON and is driving progress towards a digital future.
Her goal is to build customer relationships that turn satisfied customers into real fans. Following the guiding principle “In the age of digital transformation, the success of our customers is the driving force behind our work”, DCON fully automates service processes with its enterprise service management platform Servity and combines proven best practices with innovative technology to enable companies on their path to success.
Together with Sascha Gebhardt, CIO of the Krone Group, she shares what the future of enterprise service management will look like and what factors will make the real difference.
Sascha Gebhardt, CIO of the KRONE Group, has a clear vision: the fusion of service quality, technologies, information and innovation as well as a human-centric approach at the highest level.
He is dedicated to the advancement of enterprise service management with an unwavering focus on the people behind the technology. For Gebhardt, technology is more than a tool to increase efficiency; it is a trusted enabler that adds significant value while continuously aligning with the needs of customers and employees.
Working with strong technology partners, Gebhardt fosters a service culture that goes beyond technical solutions and ensures the long-term success of the KRONE Group.
Michael Dobner is Chief Sales Officer of the OMNINET group and Managing Director of OMNINET GmbH (Switzerland), strengthening the entire group of companies with his extensive experience. Mr. Dobner has been with OMNINET for nearly two decades.
As a true OMNINET cornerstone, he started back in 2005 and established a partner channel for the DACH region. In 2008, he took the next significant step in his career by founding our OMNINET subsidiary for the CIS countries and successfully leading it.
Today, he currently oversees all sales activities of the entire OMNINET group, bringing both new ideas and a wealth of proven strategies to the role.
As Head of Product Management with 15 years of experience in service management software, Christian Schüle is responsible for the functional and strategic roadmap of the business process platform OMNITRACKER as well as other products of the OMNINET software portfolio.
This includes interdisciplinary tasks in the context of requirements management, stakeholder management and requirements discussions with customers across all industries as well as the continuous analysis of market developments.
Furthermore, Mr. Schüle is responsible for the area of AI at OMNINET and is an expert for the various application areas of artificial intelligence in service management.
Jendra has over six years of experience in ITSM as a product marketer and customer educator.
As a product expert, he has been involved in multiple customer education programs to help users get the most out of their ServiceDesk Plus instances and optimize their business operations. Jendra has hosted various presentations, masterclass and thought leadership webinars.
He has also authored educational guides on IT major incident management and change management.
Volodymyr Shevchenko is a seasoned Product Manager & Product Lead at Matrix42 Enterprise, where he spearheads initiatives in IT Service Management (ITSM) and Enterprise Service Management (ESM), as well as Matrix42’s powerful low-code platform.
With a solid educational foundation in Information Technology and Management, Volodymyr leverages his expertise to bridge business needs with innovative, adaptable solutions. His approach focuses on delivering products that not only enhance productivity but also provide user-friendly experiences that drive digital transformation.
At Matrix42 Enterprise, Volodymyr is dedicated to creating solutions that empower organizations to manage complex IT and business processes efficiently. Matrix42’s offerings, built on a low-code platform, enable rapid configurations and integration, making it easier for customers to streamline operations and stay agile in a competitive environment.
Volodymyr’s work reflects a commitment to advancing Matrix42’s vision of a secure, scalable digital workspace tailored to today’s dynamic enterprise demands.
Niels Bijl is a seasoned leader at IFS, specializing in aligning enterprise service management solutions with customer needs across diverse industries.
With extensive experience in driving digital transformation initiatives, Niels focuses on delivering strategic value through tools like IFS assyst, empowering organizations to enhance service operations.
Robert Jähne is Sales Manager at ITOMIG.
Before discovering the power and potential of the Open Source ITSM Solution iTop Professional Plus, he was a Senior Consultant at ITOMIG and Release Manager at the City of Munich.
Jamie Swales is a sales leader with a strong focus on ServiceOps and AIOps.
Jamie has worked with BMC technology for 15 years as both a customer and as a BMC employee. During his time at BMC he has worked across Delivery, Technical Sales & Sales and has supported dozens of customers in leveraging BMC technology to enable digital transformation.
Jamie prides himself on unwavering commitment to customer success.
Matt has over 20 years of experience in Service Management.
He has served in multiple roles, including positions on the service desk, as a consultant, and experience designer. His clients included enterprises of many sizes and industries.
Known for challenging industry norms and practical approaches to Service Management, Matt is now a Sr. Product Marketing Specialist at InvGate, a software company building better IT experiences.He is also the host of Ticket Volume, a podcast powered by InvGate, where he discusses topics such as IT, ITSM, Asset Management, cybersecurity, governance, and career development, along with different guests.
In addition, he is a highly-regarded speaker at conferences. His favorite topics introduce new ways of thinking about service experiences and improving team collaboration.
Architect and Consultant, has 22 years of experience in IT and 14 years in Project Management. Specialist in ITSM/ESM, AIOPS, Team Management, Infrastructure, Business Development, Process Implementation, AI, Agil Methodologies and Digital Transformation.
Implementing over 50 projects, not only focused on ITSM/ESM, but also with a focus on business process in companies with different verticals, such as Industry or Trade and Services.
Currently responsible for the architecture and business solutions for customers and partners in Latin America.
As an ITSM Sr. Enterprise Solution Strategist at Atlassian, Nadeem helps organizations achieve their desired outcomes and business objectives by identifying and delivering tailored solutions and recommendations.
Nadeem has over two decades of extensive experience in Service Management and Process Automation and has previously worked in roles of services consultant and architect at CA Technologies and HCL Technologies. Nadeem is an ‘ITIL 4 Master’ certified and has a strong command of the ITIL framework and SAFe.
Nadeem is passionate about using service management principles and practices to guide organizations through their Digital and IT transformation journeys.
Tom is Sales Manager and an Enterprise Account Executive at HaloITSM.
Tom’s technical background and passion for the company has allowed him to successfully lead the Sales team and install a user first approach to the development and delivery of service management software.
Francis Li is Chief Customer Officer at SysAid and General Manager of SysAid's Canadian site.
Francis is a highly collaborative, data-&-insights-led strategic leader with an exceptional track record as a builder and change leader in the technology industry. He has held several leadership roles in his career, including business development, marketing, operations, sales, IT, and customer success.
Francis is passionate about developing people and delivering high-performing, measurable results.
Francis holds an Honours Bachelor of Arts specializing in Economics from the University of Toronto, and a post-graduate certificate in Business Driven IT Planning and Sales Management from the Queen’s University’s Executive Education Program.
Garan is a Senior Desktop Support Engineer at SimbecOrion with six years of specialized experience in the SysAid Service Management Platform.
Currently, he leads the IT Helpdesk at SimbecOrion, where he successfully migrated their helpdesk system from on-premises to the SysAid Cloud.
With expertise in ITIL, Dell hardware, VMware Horizon, and Windows, Garan is dedicated to optimizing IT support systems and workflows.
Attendees included ITSM professionals from over 3000 leading organizations, including HPE, Oracle, Accenture, Deutsche Bahn, PwC, Allianz, Qatar Airways, Fujitsu, US Army, BBC, Nestle, Concord, Tesco, Skoda, IBM, Deloitte, Lenovo, EY, Shell, Mondelez, Mercedes Benz and UBS.
