Exploring the benefits of a community dedicated to continuous learning and career growth.
Thanos Moraitinis, Membership Director at PeopleCert, and Thales Faggiano, PeopleCert Plus member, Ambassador, SRE, and High-Velocity IT Specialist, share their vision of the PeopleCert Plus program, shedding light on the benefits of a professional community dedicated to continuous learning and career development.
“PeopleCert Membership is an invaluable source of inspiration, knowledge, and best practice from the real world”.
Q: Thanos, what is PeopleCert Membership?
A: PeopleCert Membership is our online resource for lifelong learning, ongoing professional development, developing workplace excellence, and supporting career advancement.
A: Our vision for PeopleCert Plus is to blend experience and learning in a single place for learners and practitioners alike. We want it to be an invaluable source of inspiration, knowledge, and best practice from the real world, as well as a supportive community for people who want to keep their skills up to date, renew, or take new certifications.
A: We wanted this to be an inclusive and flexible program, so anyone with a PeopleCert account automatically has access to the PeopleCert Membership platform. They can use plenty of free content and explore the rest of the resources and applications to decide what is useful to them. Once they are ready, they can choose to upgrade to a PeopleCert Plus subscription.
A: There’s something for every stage of the learning and certification journey, from webinars to masterclasses, expert guides to real-life examples.
To start their learning journey, users can benefit from the collection of learner resources that introduce them to all the different frameworks and methodologies PeopleCert offers, such as syllabi, reference guides, or glossaries.
During their certification step, we want to ensure learners have a stress-free experience. Within PeopleCert Plus, sample papers are available to help them test their knowledge. We recently introduced mock exams and the Take2-resit option as part of PeopleCert Plus at no extra cost. Everyone is entitled to use these two services for as many exams they sit, as long as they hold an active annual PeopleCert Plus subscription.
And then, for all practitioners, we want to ensure they can put into practice what they have learned in class. That’s why PeopleCert Plus exclusively hosts strategy and implementation guidance, such as the 34 ITIL 4 Practice Guides that delve into implementing ITIL practices, or the DevOps Playbooks that explain principles of implementing DevOps to accelerate business goals, digital transformation, and innovation.
Official templates, live and recorded masterclasses covering hot topics across IT service management and project management, case studies, industry research and expert articles support and complete our goal for providing practical tools to our members.
PeopleCert Plus also hosts our Continuous Professional Development (CPD) platform. This makes it easy for members to keep their certifications current. They can claim continuous professional development points with our carefully curated content, and their participation in our webinars and masterclasses on PeopleCert Plus.
A: Our masterclasses are series of four to eight webinars led by subject matter experts and our industry partners, offering a true learning experience on trending topics. Right now, PeopleCert Plus hosts various masterclasses in ITSM and project management – the latest being two new series of project management masterclasses on mastering project priorities and project delivery.
We’ve been amazed at the uptake. Our recent “AI in ITSM” masterclass was attended by more than 15,000 members. Feedback has been fantastic, with 95% of participants rating the content as excellent. It confirms the importance of a trusted community and content of value.
A: We believe this is essential for the community’s lifeblood. PeopleCert Plus has a dedicated virtual team of product managers, content developers, software developers, digital experts, and subject matter experts to develop and run the program. The investment and value reflect our bold vision.
We’re always looking for ways to add value, based on market feedback. Our next phase of PeopleCert Plus includes collaboration with more ecosystem members. We’re especially excited about the upcoming eBook library, offering Plus members an innovative reading experience.
A: As a PeopleCert tech instructor and Ambassador, I must stay on top of the latest thinking and be ahead on best practices. PeopleCert Plus helps me achieve both. I benefit from understanding how others bring theory into everyday practice and where innovation is happening in the market.
A: It’s the community. I am constantly learning from others about concept adoption and adaptation, evolving service management, and how business cases for projects come to life globally. I gain insight from others’ successes and see how a range of industries applies new techniques, celebrating often-overlooked cultural aspects of project implementation.
A: The list is long. The masterclasses are a deep dive with experts on a topic, fostering high-quality discussion that challenges your thinking. For instance, the Masterclasses on regulatory changes were insightful, particularly regarding the EU AI Act. It’s invaluable to dedicate time to important topics alongside those who grasp the implications of getting it right.
A: There have been many, but Adam Griffiths’ “AI in ITSM” masterclass was excellent, offering a comprehensive look at the “bleeding edge” of technology in real-world applications. PeopleCert’s involvement with experts of this calibre makes these sessions unmissable.
A: Every IT service professional, like ITSM directors, managers, specialists, and analysts, should explore this. The ability to take mock exams, resit exams, think, and engage with a growing community is priceless. PeopleCert Plus maintains high standards and knowledge, making it a valuable investment for organizations seeking top professionals to drive their business forward.