ITSM legend Paul Wilkinson will reveal the 2025 results of his repeat survey: The Shiny New Thing that Really Helps.
Join this exclusive PeopleCert Membership webinar, hosted by Roman Zhuravlev, where Paul will reveal the results of his latest survey and explore strategies for breaking negative patterns to successfully drive digital transformation.
27 Feb at 3pm
UK time
Free online event
1 CPD for Plus members
Who is this webinar for?
ITSM professionals
Business and IT leaders
Digital transformation professionals
Digital product and service teams
Top reasons to attend
Learn from past mistakes
Gain insight into the worst “ABC practices” of the last 20 years and the setbacks they’ve caused.
Benchmark your performance
See how your organization performs based on the 2025 global Shiny New Thing survey.
Identify practical solutions
Explore the 10 practical tips for overcoming challenges and the 5 critical success factors.
Meet the speaker
Leading ITSM practitioner with over 40 years in a variety of roles
Participated in the development of ITIL Practitioner, which introduced the Guiding Principles to favour a more Agile way of working.
Was Business Development Director of GamingWorks, a company that develops business simulation games such as the internationally renowned Apollo 13 - an ITSM case experience.
As the co-author of the ABC of ICT (The Attitude, Behavior and Culture of ICT) publications, he conducted workshops with delegates representing 5000+ organizations worldwide.
Did you know?
70% of organizations consistently fail in their digital transformation efforts
