Quality Analysts use their skills for gathering, analyzing and presenting data to improve the quality of products and services for business users. Although the specifics of the role will differ depending on the industry and organization, the main duties are likely to be similar.
Quality Analysts focus on planning and conducting audits against important measures of product and service quality. This might for example, include surveying a sample of transactions for users of the IT service desk to assess whether their issues were resolved, or reviewing a service specification to see if it meets quality standards. Correcting quality issues at an early stage reduces the organization's costs.
Quality Analysts play a key role in establishing what their organization’s quality standards should be, often using their experience and knowledge of industry standards as a benchmark.
Analyzing and reporting results in a key area of work. Quality Analysts are skilled in gathering data and using quality tools like root cause analysis to find the source of defects and to make recommendations for improving processes.
Typical Tasks
- Work with operational staff to establish and document operating procedures and standards
- Perform quality audits both in house and externally with suppliers
- Record, analyze and distribute statistical information
- Analyze and investigate adverse quality trends or conditions and initiate corrective action.
Potential Next Step
Business Analyst, Project Manager, Project Planner, PMO Analyst.
How to get there
AXELOS professional certifications are recognized worldwide by employers as an indicator of your skills and commitment as a project and programme professional.
The following certifications are designed for those involved in the design, development and delivery of projects and programmes, and will support your development as a Quality Analyst.
