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ITIL Transformation (Version 5)
ITIL Transformation (Version 5) offers practical guidance for embedding, sustaining, and optimizing change across digital products and services. It equips you with the expertise to balance governance, execution, and continual learning, build resilience, and deliver measurable value in AI-driven environments.
Industry-recognized
certification
Prove your ability to lead transformation initiatives, improve performance, resilience, and collaboration across organizations with a top-tier certification.
Employers'
first choice
Showcase your expertise in managing change, aligning teams, and delivering sucessful transformation outcomes to enhance your CV and set yourself apart.
New career
opportunities
Build the capabilities to lead transformation initiatives and drive organizational change at scale. Level up your career and reach leadership roles.
At a glance
What will you learn?
Key ITIL Transformation Concepts
Gain a clear understanding of the core concepts of transformation in the ITIL context, including how change, value, the ITIL Product and Service Lifecycle, and the ITIL Value System are all connected.
Transformation in Complex Environments
Discover how to approach transformation across a range of contexts, including complex and chaotic environments.
The ITIL Transformation Model
Learn how to apply the ITIL Transformation Model, including its layers, stages, and steps across governance, positioning, execution, and learning.
Transformation Patterns and Approaches
Explore initiation, governance, and execution patterns and how they shape transformation scope, timing, and execution.
Governance and Transformation Alignment
Gain an in-depth understanding of how governance supports transformation while enabling flexibility and value delivery.
Execution and Delivery of Change
Learn how to manage and implement transformation initiatives across different scenarios.
Measurement, Learning, and Continuous Improvement
Discover how to measure progress, evaluate outcomes, and embed continuous learning into the organization.
Tools, Methods, and Techniques for Transformation
Explore how to apply approaches such as value stream mapping, Objectives and Key Results, and the ITIL Maturity Model to support transformation.
AI and Transformation
Deepen your understanding of the ITIL AI Capability Model and how AI governance supports transformation readiness and adaptive execution.
What skills will you acquire?
Trusted by companies worldwide
ITIL equips professionals with a shared language and practical understanding of how modern organizations manage digital products and services, skills that are in high demand across industries worldwide.
Exam
40 questions
Multiple choice
90 minutes
Open book*
Minimum required score to pass: 70%
Exam available in:
English
Exam Essentials
Official eBook
Your definitive introduction to ITIL best practice. A valuable exam preparation resource, this guide will also be your go-to reference in your work, further studies or professional development.
Learning Resource Kit
The Official Training Materials for ITIL Transformation (Version 5). The kit includes a detailed Learner Workbook and Quick Reference Guide to enhance exam preparation and long-term learning.
Keep your certification current
Stay Up to Date with PeopleCert Membership
Becoming a PeopleCert Plus member is the simplest, most cost-effective way to keep your certification(s) current. Renew your certification by logging Continuous Professional Development points for everyday professional activities, stay up to date on industry trends, sharpen your skills, and set yourself apart in the job market.
Make the Best of our Complete Product Suites
You also have the option to keep your certifications current by enrolling in a different course from the same Product Suite and successfully completing the given exam before your renewal date. Dive into our wealth of resources, including insights into emerging trends and best practices, to build expertise and stay ahead.
Renewal every 3 years
60
CPD points needed for renewal
Upgrade to PeopleCert Plus today to upskill, excel, and progress in your career.
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Certification Requirements
This module requires the completion of:
- Any ITIL 4 certification or ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5)
- Training through an Accredited Training Organization or ITIL Official eLearning (coming soon)
Exam results will not be released without proof of completion.
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Please note that the Exam Bundle option is for learners re-sitting the exam.

Purchase options

Best Value

For self-paced learners seeking an interactive experience to guide exam preparation.

US$865. 00 Incl. VAT

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Official eBook
Exam voucher
Learning Resource Kit
Coming soon
Best Value

For self-paced learners seeking an interactive experience to guide exam preparation.

Pre-order opens shortly
Official eBook
Exam voucher
Learning Resource Kit
Interactive eLearning
Auto-marked sample papers
Coming soon
Best Value

For self-paced learners seeking an interactive experience to guide exam preparation.

Pre-order opens shortly
Official eBook
Exam voucher
Learning Resource Kit
Interactive eLearning
Auto-marked sample papers
Free exam re-take
Official Mock Exam
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