The Rational IT Model™ (TRIM) is a reference model for the adoption of IT Service Management as a practice.
The model includes all the processes, roles, templates, and procedures needed to implement IT Service Management as a working and efficient production of IT services that provide value to the business.
The model is built based on a holistic view of functions, escalation paths, and governance of the organization, making it easy to get the entire organization, including suppliers, to work together. The model is easy to understand and to implement, yet built with such high quality that it can be the basis for an ISO/IEC 20000 certification.
The purpose of the TRIM Foundation certificate is to certify that the candidate has gained knowledge of the model TRIM structure and has comprehended the core principles of TRIM practices for service management.
Who is TRIM Foundation for:
- Individuals who require a basic understanding of the model TRIM and how it may be used to ease the use of IT service management within an organization.
- IT professionals that are working within an organization that has adopted or is going to adopt TRIM as a model for service management and who need to be informed about and thereafter contribute to an ongoing service improvement program.
- IT professionals who want to tutor TRIM foundation courses or support organizations that are going to adopt TRIM as a model for service management.
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