Industry-recognised
certification

Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.

Employers'
first choice

Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.

New career
opportunities

Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.

At a glance

What will you learn?

Digital Transformation Strategies

Different strategies and approaches for transforming traditional IT operations into a more digitally-focused and agile environment.

Agile and DevOps Principles

Understand how Agile and DevOps practices can be applied to IT service management to accelerate service delivery, improve collaboration, and enhance efficiency.

Lean and Continuous Improvement

How lean principles can be applied to eliminate waste and streamline processes within IT operations. Explore the concept of continuous improvement to drive ongoing enhancements.

Automation

Gain insights into the role of automation as well as AI and ML in modern IT operations, including how to leverage these technologies for efficiency and innovation

Digital Product Management

Understand the concepts of digital product management and how to design, develop, and manage digital products and services that meet customer needs and deliver value.

Service Resilience

Understand how to ensure the resilience and security of digital services in a high-velocity environment, including strategies for addressing security threats and vulnerabilities.

Service Performance Metrics

Explore the measurement and reporting of key performance indicators (KPIs) and metrics to assess the performance and effectiveness of digital services.

Customer-Centric Approaches

Learn about the importance of having a customer-centric mindset and focus on delivering services that are aligned with customer expectations to create a positive experience.

Culture

Recognise the significance of culture when transitioning to high-velocity IT including strategies for fostering a culture of innovation, collaboration, and agility.

Popular among professionals who have advanced to roles such as:

IT specialist: development

IT specialist: changes

IT specialist: operations

IT manager: development

IT Project manager

IT service manager

Digital product manager

Trusted by companies worldwide

eLearning

Discover our ITIL 4 Specialist: High-Velocity IT course

Interactive

Self-paced

Device-friendly

8-10 hour content

Mobile-optimised

Case studies

Practical exercises

Summary

Bite-sized learning modules

Make the best of our eLearning option through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.

Interactive & engaging content

Dive into an interactive environment filled with multimedia elements, quizzes and activities that make your journey through the course engaging and enriching.

Self-directed learning

Take charge of your education. This self-directed learning format lets you choose your focus areas, enabling you to tailor your educational journey to your personal goals.

Learn at your own speed

Take advantage of closed captioning and adjustable player settings to pace yourself and enjoy an effective learning experience.

Real-world case study approach

Make the best of the case studies included in the course that help you bridge theory and practice.

Embedded ITIL 4 glossary

Access the Official ITIL 4 glossary anytime, as it has been included into the course. This handy resource is a valuable tool for quick reference and to deepen your knowledge of ITIL 4 terminology.

Learning Resource Kit

Expertly Crafted Content

The course materials were created by the same experts who developed the textbooks and exams for each certification programme, ensuring that the content is accurate, comprehensive and fully aligned with requirements.

Up-to-Date and Reliable

Rest assured, all your study materials are always current and in sync with the official exams.

Convenient access to resources

The materials are easily accessible through Canvas, our online learning management system, and you can download and keep the resources for future reference, even after passing your exams.

Diverse Learning Resources

Designed for self-directed independent study, our Learning Resource Kit supports a range of learning preferences, including workbooks for in-depth study, Official Books and Quick Reference Guides.

Engaging Introduction

Kickstart your learning journey with a welcome video featuring industry experts that will ignite your enthusiasm for what lies ahead on your certification path.

Exam

40 questions

Multiple choice

90 minutes

Closed book

Minimum required score to pass: 70%

The exam is available in:

Chinese

English

French

German

Italian

Japanese

Polish

Portuguese (Brazil)

Spanish

Exam essentials

Official eBook

This guide is a valuable exam preparation resource which will be your go to reference for your work, further studies or professional development.

Interactive eLearning

Immerse yourself into our exciting interactive experience and learn through quizzes and tests. Track your progress, stay engaged and ensure that every step of your learning journey is both enjoyable and effective.

Exam retake

Take your exams stress-free, knowing that you'll get a second chance at the exam if you don't get a satisfactory result on your first try.

Learning Resource Kit

Study with the ITIL 4 Specialist: High-Velocity IT Learning Resource Kit which includes a detailed Learner Workbook and Quick Reference Guide to support exam preparation and continuous learning.