FAQs
PeopleCert’s exclusive membership helps professionals infuse everyday work life with increased value, and equips you with the skills you need to excel and thrive in your chosen profession.
Please refer to the User Guide for more information.
The eBooks that are available in the PeopleCert Library are:
If you are ordering your examination directly from the PeopleCert website, you will be able to acquire your eBook, in your desired language, together with your examination.
If you are undertaking training through an Accredited Training Organisation, you will be provided with a PeopleCert Voucher Code for your Examination and eBook.
Please find more information on how to Create your Account on the PeopleCert Website.
You can access your eBook from your Candidate Account by clicking on the Library in the "My Reources" tab.
The option to purchase an eBook after ordering an examination is available only for specific Advanced Level (Practitioner) certifications:
For these Certifications the option to purchase an eBook will be available in your Account. Please log in to your Account, go to Library in the ""My Reources"" tab.
"The option to purchase an eBook after ordering an examination is available only for specific Advanced Level (Practitioner) certifications:If you need to have access to your eBook offline on your device of choice, you may download the corresponding eBook Reader Application for your mobile or desktop device.
eBook Reader Applications are available for iOS, Android, Kindle, Mac, Windows and Chromebook powered devices.
Please follow the below steps to access your eBook from your Laptop or Desktop:
Access PeopleCert’s Bookshelf through the “My eBooks” section on your Account, clicking the “View Online” action
Click the Download our App button located in the upper-right corner of your Library
You will then be redirected to VitalSource’s download area to select the Application to install for your device of choice.
Once the Application is installed on your device, do not launch it. Go back to PeopleCert’s Bookshelf and click on the Launch Desktop App button on the top-right side of the screen.
Upon downloading the App and clicking the Launch Desktop App button, you will see a message similar to the below (according to the browser you are using) requesting permission to open your Desktop Bookshelf App. By clicking on “Open VitalSource Bookshelf”, you will be able to download your eBook and gain access to it offline.
Please follow the bellow steps to access your eBook from your Mobile Device:
Access PeopleCert’s Bookshelf though the “My eBooks” section on your Account, clicking the “View Online” action.
If this is the first time you have accessed a PeopleCert eBook, the Bookshelf module will open, and you will be asked to Launch App or Not now to Continue to Mobile Site.
Open App: If you already have Bookshelf installed on your mobile device, click this button to be automatically signed into the app and be taken to your book. If you don’t have Bookshelf installed, you will be redirected to your device’s Store to download it.
Not now: Click this button to view your eBook in your browser using Bookshelf Online.
Any books downloaded to Bookshelf on your mobile device will be available for offline reading. You will not need to return to your PeopleCert Account to read your eBook.
For more information, please also read how to sign into the Bookshelf Apps through Single Sign-On.
You can only access your PeopleCert eBooks by signing-in to your Bookshelf Application from your PeopleCert Account.
You cannot be signed in to more than one account within the VitalSource app at one time.
If you already have a Bookshelf Offline Application downloaded and you are signed in with your VitalSource credentials, you will need to sign out and sign in from your Peoplecert Account. Upon clicking on the “Launch Desktop App” button from your PeopleCert Bookshelf, your app will open and present you with the following sign out option.
VitalSource’s eBook Reader has an extensive and complete list of features such as:
Additionally, your reading interface is available in 37 languages.
When the Reader is used on multiple devices, your notes will be synced so you can have a seamless experience.
VitalSource’s Bookshelf complies with Global Accessibility Standards and benefits learners with a range of accessibility features such as Content Controls, Accessibility Icons, Color and Contrast and Read Aloud options.
Please see more information through the available video.
Please note that Internet Explorer is not supported for Online reading.
Supported Browsers:
Applications for Offline Reading:
While using your eBook, you may see an error code, alert message, or experience loading issues.
Such issues can typically be fixed by checking the message for instructions to resolve the issue.
Further to that:
If any of the above steps does not resolve the issue, please contact the PeopleCert customer service team to assist you accordingly.
If your eBook is missing, please ensure the following:
During Open Book examinations you have the option to use your Official Core Guidance Paperback Book, if you have one, or your Official Core Guidance eBook.
If you wish to use your Paperback book during an Open Book examination, the following rules apply:
If you wish to use your eBook during an Open Book examination, you are allowed to view your full eBook on a second portable device such as Smartphones, Tablets or Laptops.
An electronic copy of the Book will be available on your Examination interface for all Open Book examinations:
Before sitting your examination with PeopleCert please check the Online Proctoring Guidelines:
The below AXELOS products are “Open Book”, i.e., allowing the use of the Official Core Guidance book during the examination:
You have the right to access, correct or delete your personal information at anytime. However, if you choose to delete some or all of the information we keep on file for you, we may not be able to provide our services to you. In addition, you have rights provided in the European Union General Data Protection Regulation, including the right to file a complaint, right to transfer your information elsewhere and more. To exercise these rights, please email dataprotection@peoplecert.org
PeopleCert keeps your personal information for as long as required by law or for as long as necessary for business purposes.
For certain actions you undertake with us, there are specific periods of time we keep information about you on file:
Your privacy is extremely important to us and we are committed to offering you a safe and hassle-free experience while visiting our websites and using our services. Only designated personnel of PeopleCert and approved business partners in cooperation with which we provide you our certification services have access to your personal information. Some of our certification services are offered in cooperation with other Test Owners; we may share your personal information with these Test Owners. We do not sell, share, rent, forward, exchange or otherwise pass on any personal information to third parties, except in the case where we are required to do so by law or by a governmental authority, or if it is required in order to protect the rights, property or safety of PeopleCert, its business partners or Test Owners. You can read our Terms of Use and Privacy Policy for more information.
If you have any questions or complaints relating to your personal information that PeopleCert holds, please contact Customer Service.
When we provide you with examination and certification services, some information about you is required in order to confirm your identity, ensure the validity of the certification process and provide you with a great experience.
PeopleCert's Continuous Professional Development (CPD) programme encompasses PeopleCert's commitment to employers and the market that the skills you have earned through your Certification are maintained and kept up to date through time. Participating in the CPD programme will keep your Certification current, and enable you to stay up to date with best practices in your discipline, support your everyday work, optimise efficiencies, introduce better ways of working with your team and enhance your career potential.
To add CPD points, log in to your PeopleCert Plus Membership and visit the CPDs section under My Certificates. Select your Certificate Suite to start adding CPDs. It is mandatory to add the type of CPD, the points you are claiming, completion date, description, and what you have learned. You can also upload any supporting documents. Please refer to the CPD Guide for more details.
Please refer to the CPD Guide available in your PeopleCert Account for all CPD eligibility criteria.
For support, please reach out to our Customer Service team using the channels available here.
Provided you have activated your PeopleCert Public Profile, you are in full control of when and where you share your achievements. Once you are in your Public Profile, you can select to either share your whole Profile or each Digital Badge individually.
For assistance, please contact our Customer Service team via our support channels.
Visit peoplecert.org/login and you will be prompted to enter your Exam Code in order to register for your exam.
Please fill out the contact form here selecting change my personal information.
If this is not about a correction due to a mistype, but a complete change of your last name, please provide us with a legal document where both names are displayed (previous and current).
You can navigate to your Personal Info in your account and manage other details such as your Gender, Photo ID Issue Date, Email and Phone Number.
You can also add professional information and any other additional information you would like to add that can be shared to your Public Profile.
By default, your Public Profile is not activated, meaning that no one apart from you can view it. To activate and share your Public Profile, visit your Personal Info page and change the Profile status to Active. You can now share the link to your Public Profile with anyone in your Professional network.
If you find yourself locked out of your PeopleCert Account visit peoplecert.org/reset-password and follow the on-screen instructions.
If you have been provided a Exam Code by your Training Organisation simply visit peoplecert.org/login, create an account and you will be prompted to enter your Exam Code in order to book your exam. If you are undertaking self-study and have not been referred to PeopleCert by a Training Organisation, simply select the product you are interested in and you will be prompted to create a PeopleCert Account.
All Training Providers and Exam Centres with which PeopleCert works can be found and filtered through our search engine, located in the Certifications menu. Please note that our search engine provides the head offices of the accredited organisations in the results. To find a branch that is near you please consult the Training Provider’s site.
Each exam has different prerequisites, based on the syllabus of the certification. You can find the prerequisite(s) for your chosen exam on each exam’s page, through the Certifications menu. You will also be notified when you book your exam of all prerequisites of the exam for which you’ve registered.
You can upload your prerequisites to your PeopleCert Account by visiting peoplecert.org/profile and selecting “My Files / Library”. Please don’t forget to notify us via e-mail to customerservice@peoplecert.org once you have uploaded your prerequisites so that we review and approve them. For your convenience, it is suggested you upload your proof of prerequisites prior to your exam.
Candidates under 16 need their Legal Guardian's consent to register and participate in Online Proctored Exams. Legal Guardian's full contact information and consent is required during the registration process. Also, the Legal Guardian must be present on the day of the Online Proctored Exam, during the onboarding stage and must provide their consent for the exam to be recorded. Please see our Privacy and Terms of Use for additional information.
Supported Browsers:
PeopleCert provides access to the Canvas Learning Management System to deliver our Official Training Materials and enhance robust digital learning. More information on how data is used by Instructure (the developers of Canvas) can be found at Product Privacy | Policy | Instructure.
PeopleCert offers candidates access to Canvas for 5 years from initial login.
Currently, we do not offer candidates the opportunity to buy hard copies of the Learner Kits. Your Accredited Training Providers may choose to supply these to you. Please enquire with your training provider.
The use of any training materials is prohibited from open book examinations. This includes Official Training Materials.
PeopleCert Official Mock Exams are full, timed, and marked exams designed to test your readiness for the Official Examination and to help you familiarise yourself with the examination interface.
Please note that PeopleCert Official Mock Exams differ from PeopleCert Certification Exams. Purchasing and sitting Mock Exams do not entitle you to Official Certification Services offered by PeopleCert, such as a Statement of Result, a Certificate, a Digital Badge, or access to the Successful Candidate Registry. Succeeding in an Official PeopleCert Mock Exam does not guarantee success in the actual Official Examination.
We have also enhanced our annual PeopleCert Plus Membership by adding a Mock Exam and Take2, the option to re-sit the exam. Each annual PeopleCert Plus Membership order now includes the Mock Exam and Take2, offering your learners the opportunity to re-sit each exam they take.
You can also purchase an Official Mock Exam directly from the PeopleCert website by hovering over the “Certification” menu on www.peoplecert.org, by clicking on your desired Mock Exam family and then the Mock Exam product. From there, you will be able to add as many Versions of the Mock Exam as you wish.
Mock Exams can also be added directly from the Shopping Cart, where they will appear as an additional option when purchasing your examination.
If you are undertaking training from an Accredited Training Organisation, you may be provided with a PeopleCert Official Mock Exams voucher code which you can redeem through your PeopleCert Account.
Yes, you will receive a test report with results, indicating areas of improvement based on your answers. You can download the test report upon finishing the Mock Exam or from your PeopleCert Account on www.peoplecert.org, in the “Exam history” section.
The validity of your Official Mock Exam is 12 months.
Once you start your Mock Exam, you will have a limit of 24 hours to complete it.
In case you need to take a break, or you get disconnected from the Exam Interface, you can reconnect later, and your test will continue from the same point where you left off.
Please bear in mind that once you start your Mock Exam, you will have 24 hours to complete it, including breaks.
Official Mock Exams have the same amount of questions as the Official Examination.
If you would like to take the same Official Mock Exam Version after completing it, you need to purchase it again.
If you are undertaking training through an Accredited Training Organisation, you may be provided with a PeopleCert Voucher Code for your Mock Exam.
Please find more information on how to Create your Account on the PeopleCert Website.
Once you purchase or redeem an Official Mock Exam Code, the Official Mock Exam will be available under the “Overview” section of your PeopleCert Account.
You can start at any point by clicking the “START” button.
You can download the test report upon finishing the Mock Exam, or at any point after taking the Mock Exam, throug your PeopleCert Account in the “Exam history” section.
Hard copy certificates can be purchased by training organisations or by the candidate directly.
If you have taken an exam through a training organisation and did not order a hard copy certificate before taking the exam, you can order it a later stage through your PeopleCert Account or by contacting your Training Organisation and asking them to place the order on your behalf.
If you have purchased an exam voucher through PeopleCert directly, you can purchase a hard copy certificate through your PeopleCert Account after successfully completing your exam.
Hard Copies ordered through the PeopleCert Account have the option to be purchased with Standard or Courier Delivery.
Their dispatch and delivery times are below:
Standard Delivery (dispatched within 3-5 business days)
Courier Delivery (dispatched within 1-2 business days)
We announce final results within 2 business days after the candidate’s answers are officially submitted to us by the exam supervisor. In case you have received an email from PeopleCert informing you that there are pending actions from your side, please make sure that you complete the actions for the exam results to be issued.
Note that your Official Results will not be released if there is information missing from your profile.
Preliminary results are the results that are issued upon exam completion. These results are reviewed by the Quality and Assessment department for quality and integrity purposes. Once the review is complete, your Official Results are issued. The process takes 2 business days from when your answers are officially submitted.
The results analysis displays a percentage of success per topic description. Using this, you can see the areas you may need to work on to achieve better results.
The official results of your test are issued within 2 business days from the date of the exam submission. If you pass the exam, along with the official results, you will also receive an electronic certificate. Both the official results and the electronic certificate will be uploaded on your PeopleCert Account.
Hard copy certificates can be purchased by training organisations or by the candidate directly.
If you have taken an exam through a training organisation and did not order a hard copy certificate before taking the exam, you can order it a later stage through your PeopleCert Account or by contacting your Training Organisation and asking them to place the order on your behalf.
If you have purchased an exam voucher through PeopleCert directly, you can purchase a hard copy certificate through your PeopleCert Account after successfully completing your exam.
Hard Copies ordered through the PeopleCert Account have the option to be purchased with Standard or Courier Delivery.
Their dispatch and delivery times are below:
Standard Delivery (dispatched within 3-5 business days)
Courier Delivery (dispatched within 1-2 business days)
Please find the last dates to sit the specific exams below :
MSP 4th edition – Foundation, Practitioner, Practitioner Re-registration, Advanced
Practitioner and Advanced Practitioner Re-registration
For Dutch and English :
Last Day to Purchase voucher: August 31, 2024
Last Day of Exams: September 30, 2024
For French and Polish :
Last Day to Purchase voucher: February 28, 2025
Last Day of Exams: March 31, 2025
PRINCE2 5th Edition – Foundation, Practitioner and Re-registration
For Chinese, Italian, Japanese, Portuguese (Brazil), Romanian, Russian, Spanish, Swedish :
Last Day to Purchase voucher: June 30, 2024
Last Day of Exams: December 31, 2024
For Czech and Slovak :
Last Day to Purchase voucher: December 31, 2024
Last Day of Exams: June 30, 2025
PRINCE2 6th Edition – Foundation and Practitioner
For Chinese, Italian, Japanese, German, English, English American, French, Polish, Portuguese (Brazil), Spanish (as announced) :
Last Day to Purchase voucher: June 30, 2024
Last Day of Exams: December 31, 2024
For Danish, Dutch and Norwegian :
Last Day to Purchase voucher: December 31, 2024
Last Day of Exams: June 30, 2025
P3O Practitioner Re-registration - English :
Last Day to Purchase voucher: August 31, 2024
Last Day of Exams: September 30, 2024
Check here for more information.
Your certification will remain valid for three years from the date you take the exam, ensuring your credentials are up to date until the same day and month in 2027.
Yes, you can renew your certification by passing an exam within the same product suite. Certifications that require renewal and the associated Product Suites are detailed here. For instance, if your PRINCE2 6th certification has passed its “renew by” date, you can renew it by successfully completing either the PRINCE2 7 Practitioner or PRINCE2 Agile Practitioner exams. Additionally, accruing CPD points is another way to maintain the currency of your certification.
Yes, you can still add CPDs to achieve renewal of your chosen certificate. The discontinuation of certification exams does not affect your ability to log CPD points, ensuring you can still renew your certificate successfully.
Yes, successfully passing the certification exam enables you to claim your digital badge. However, ensure you complete the exam before its discontinuation date to secure your badge.
Missing the exam discontinuation date means you will be unable to take the exam. To avoid this, we advise scheduling your exam ahead of time, ensuring you meet the deadline.
No, vouchers are non-transferable and are valid only for the certification module for which they were originally purchased. To enroll in a different certification, a new voucher must be acquired specifically for that module.