Why choose ITIL 4?

Enjoy global recognition

ITIL 4 is recognized globally as the de facto standard for IT Service Management by organizations across industries. By mastering ITIL 4, you showcase your expertise and credibility to employers worldwide.

Improve your job and customer satisfaction

ITIL 4 is a cultural mindset focused on creating value. ITIL 4 principles have the power to transform your relationship with your customers, increase satisfaction and drive repeat business.

Enhance your career prospects

As ITSM becomes vital across industries, the need for professionals with the right skills grows. ITIL 4 positions you as a highly desirable candidate for IT roles, opening up a world of exciting career opportunities.

Increase your adaptability and flexibility

You can be more flexible with the right tools. ITIL 4 can be adapted to suit your organization's needs, regardless of industry, sector, or IT service environment, expanding your career horizons.

Key facts

82%

of Fortune 500 companies use ITIL

30+

years in the market

3 million

certified professionals

54%

More loyal employees

Employees are more loyal to an employer when they are engaged in frequent training and upskilling

Accelerate your career

Advance your career

ITIL 4 introduces a modular approach that empowers you to customise your IT career journey according to your goals. By acquiring specialised skills to elevate your career prospects and explore diverse avenues within the IT industry, you can pivot your career in exciting new directions.

Boost your employability

Enhance your CV with an internationally recognised professional certification that demonstrates a clear understanding of how to create and deliver services for the modern digital world.

Increase your earning potential

ITIL 4 proficiency equips you with all the skills you need to take on increased responsibilities and more senior ITSM roles, leading to greater rewards.

Gain global industry recognition

Reap the benefits of a certification that has helped professionals worldwide, and is used by organisations including NASA, Microsoft and HSBC. With ITIL 4 your options are endless.

Qualification paths

ITIL 4 Practice manager ITIL 4 Managing professional ITIL 4 Strategic leader ITIL 4 Extension modules

ITIL 4 Practice manager

If you hold a hands-on practical IT role, this is for you. It refines your skills for overseeing and improving specific organizational practices while boosting your capacity to drive enhancements and optimize company procedures.

Το reach the ITIL 4 Practice manager title, you need to take the Create, Deliver and Support module and EITHER any 5 individual practice based certifications OR any one of the pre-bundled practice courses: Monitor, Support and Fulfill, Plan, Implement and Control or Collaborate, Assure and Improve.

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ITIL 4 Managing professional

Holding or aspiring to a mid or senior-level role? Then, this is ideal for you to enhance your expertise in service management and develop the essential skills to run successful IT-enabled products and services.

To be awarded the title of ITIL 4 Managing Professional, you'll need to take the Create, Deliver and Support,
Drive Stakeholder Value, High-Velocity IT, and Direct, Plan and Improve modules.

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ITIL 4 Strategic leader

As an IT manager or executive, this can help you navigate the challenges of the digital era and lead digital transformation effectively, providing you with vital skills and knowledge for successful IT strategy leadership.

The required modules for the title of ITIL 4 Strategic Leader are Digital and IT Strategy and Direct, Plan and Improve.

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ITIL 4 Extension modules

Are you seeking specialized knowledge and skills? Do you want to gain the skills you need for the challenges of the future?

These modules are for you, especially if you aim to become a subject matter expert in specialist areas related to IT service management.

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