Silke Theison is Managing Director of DCON and is driving progress towards a digital future.

Her goal is to build customer relationships that turn satisfied customers into real fans. Following the guiding principle “In the age of digital transformation, the success of our customers is the driving force behind our work”, DCON fully automates service processes with its enterprise service management platform Servity and combines proven best practices with innovative technology to enable companies on their path to success.

Together with Sascha Gebhardt, CIO of the Krone Group, she shares what the future of enterprise service management will look like and what factors will make the real difference.

Sascha Gebhardt, CIO of the KRONE Group, has a clear vision: the fusion of service quality, technologies, information and innovation as well as a human-centric approach at the highest level.

He is dedicated to the advancement of enterprise service management with an unwavering focus on the people behind the technology. For Gebhardt, technology is more than a tool to increase efficiency; it is a trusted enabler that adds significant value while continuously aligning with the needs of customers and employees.

Working with strong technology partners, Gebhardt fosters a service culture that goes beyond technical solutions and ensures the long-term success of the KRONE Group.

Michael Dobner is Chief Sales Officer of the OMNINET group and Managing Director of OMNINET GmbH (Switzerland), strengthening the entire group of companies with his extensive experience. Mr. Dobner has been with OMNINET for nearly two decades.

As a true OMNINET cornerstone, he started back in 2005 and established a partner channel for the DACH region. In 2008, he took the next significant step in his career by founding our OMNINET subsidiary for the CIS countries and successfully leading it.

Today, he currently oversees all sales activities of the entire OMNINET group, bringing both new ideas and a wealth of proven strategies to the role.

As Head of Product Management with 15 years of experience in service management software, Christian Schüle is responsible for the functional and strategic roadmap of the business process platform OMNITRACKER as well as other products of the OMNINET software portfolio.

This includes interdisciplinary tasks in the context of requirements management, stakeholder management and requirements discussions with customers across all industries as well as the continuous analysis of market developments.

Furthermore, Mr. Schüle is responsible for the area of AI at OMNINET and is an expert for the various application areas of artificial intelligence in service management.

Jendra has over six years of experience in ITSM as a product marketer and customer educator.

As a product expert, he has been involved in multiple customer education programs to help users get the most out of their ServiceDesk Plus instances and optimize their business operations. Jendra has hosted various presentations, masterclass and thought leadership webinars.

He has also authored educational guides on IT major incident management and change management.

Volodymyr Shevchenko is a seasoned Product Manager & Product Lead at Matrix42 Enterprise, where he spearheads initiatives in IT Service Management (ITSM) and Enterprise Service Management (ESM), as well as Matrix42’s powerful low-code platform.

With a solid educational foundation in Information Technology and Management, Volodymyr leverages his expertise to bridge business needs with innovative, adaptable solutions. His approach focuses on delivering products that not only enhance productivity but also provide user-friendly experiences that drive digital transformation.

At Matrix42 Enterprise, Volodymyr is dedicated to creating solutions that empower organizations to manage complex IT and business processes efficiently. Matrix42’s offerings, built on a low-code platform, enable rapid configurations and integration, making it easier for customers to streamline operations and stay agile in a competitive environment.

Volodymyr’s work reflects a commitment to advancing Matrix42’s vision of a secure, scalable digital workspace tailored to today’s dynamic enterprise demands.

Niels Bijl is a seasoned leader at IFS, specializing in aligning enterprise service management solutions with customer needs across diverse industries.

With extensive experience in driving digital transformation initiatives, Niels focuses on delivering strategic value through tools like IFS assyst, empowering organizations to enhance service operations.

Robert Jähne is Sales Manager at ITOMIG.

Before discovering the power and potential of the Open Source ITSM Solution iTop Professional Plus, he was a Senior Consultant at ITOMIG and Release Manager at the City of Munich.

Jamie Swales is a sales leader with a strong focus on ServiceOps and AIOps.

Jamie has worked with BMC technology for 15 years as both a customer and as a BMC employee. During his time at BMC he has worked across Delivery, Technical Sales & Sales and has supported dozens of customers in leveraging BMC technology to enable digital transformation.

Jamie prides himself on unwavering commitment to customer success.

Matt has over 20 years of experience in Service Management.

He has served in multiple roles, including positions on the service desk, as a consultant, and experience designer. His clients included enterprises of many sizes and industries.

Known for challenging industry norms and practical approaches to Service Management, Matt is now a Sr. Product Marketing Specialist at InvGate, a software company building better IT experiences.He is also the host of Ticket Volume, a podcast powered by InvGate, where he discusses topics such as IT, ITSM, Asset Management, cybersecurity, governance, and career development, along with different guests.

In addition, he is a highly-regarded speaker at conferences. His favorite topics introduce new ways of thinking about service experiences and improving team collaboration.

Architect and Consultant, has 22 years of experience in IT and 14 years in Project Management. Specialist in ITSM/ESM, AIOPS, Team Management, Infrastructure, Business Development, Process Implementation, AI, Agil Methodologies and Digital Transformation.

Implementing over 50 projects, not only focused on ITSM/ESM, but also with a focus on business process in companies with different verticals, such as Industry or Trade and Services.

Currently responsible for the architecture and business solutions for customers and partners in Latin America.

As an ITSM Sr. Enterprise Solution Strategist at Atlassian, Nadeem helps organizations achieve their desired outcomes and business objectives by identifying and delivering tailored solutions and recommendations.

Nadeem has over two decades of extensive experience in Service Management and Process Automation and has previously worked in roles of services consultant and architect at CA Technologies and HCL Technologies. Nadeem is an ‘ITIL 4 Master’ certified and has a strong command of the ITIL framework and SAFe.

Nadeem is passionate about using service management principles and practices to guide organizations through their Digital and IT transformation journeys.

Tom is Sales Manager and an Enterprise Account Executive at HaloITSM.

Tom’s technical background and passion for the company has allowed him to successfully lead the Sales team and install a user first approach to the development and delivery of service management software.

Francis Li is Chief Customer Officer at SysAid and General Manager of SysAid's Canadian site.

Francis is a highly collaborative, data-&-insights-led strategic leader with an exceptional track record as a builder and change leader in the technology industry. He has held several leadership roles in his career, including business development, marketing, operations, sales, IT, and customer success.

Francis is passionate about developing people and delivering high-performing, measurable results.

Francis holds an Honours Bachelor of Arts specializing in Economics from the University of Toronto, and a post-graduate certificate in Business Driven IT Planning and Sales Management from the Queen’s University’s Executive Education Program.

Garan is a Senior Desktop Support Engineer at SimbecOrion with six years of specialized experience in the SysAid Service Management Platform.

Currently, he leads the IT Helpdesk at SimbecOrion, where he successfully migrated their helpdesk system from on-premises to the SysAid Cloud.

With expertise in ITIL, Dell hardware, VMware Horizon, and Windows, Garan is dedicated to optimizing IT support systems and workflows.