Professionals Organisations Partners
News & Announcements Industry Predictions for 2025 from PeopleCert Ambassadors

Discover what 2025 holds for ITIL, PRINCE2, and DevOps with insights from members of PeopleCert’s global Ambassador Programme, which includes over 650 strategic thinkers and thought leaders.

Drawing on qualitative feedback and survey-driven trends, their expertise provides valuable guidance to help shape your strategies for the year ahead.

Top 3 trends of 2025
28%
will adopt GenAI and place it between the peak of inflated expectations and before the trough of disillusionment (as per the Gartner Hype Cycle)

13%
will adopt Value Stream Management (VSM) in 2025 and see themselves working on VSM initiatives more than any other concept.

9%
will expand to total experience and omnichannel expecting seamless transition between support channels

Industry 4.0 vs 5.0
Will we be working in industry 4.0 or 5.0?
We are at a pivotal moment between Industry 4.0, defined by smart automation, IoT, cyber-physical systems, cloud computing, and big data, and Industry 5.0, which adds a human-centric focus.
Perspectives are evenly split among our ambassadors on whether the future lies predominantly in Industry 4.0 or 5.0.
Building on digital transformation and interconnectivity, Industry 5.0 emphasizes sustainability, resilience, and integrating human values into technological advancements.
Read the ‘Industry Predictions 2025’ report