Vickie Gray, founder and principal trainer and consultant of GrayMatter, has been helping smart people in complex contexts deal with continuous change for decades. She has worked with information technology managers and their teams in financial services, software development, manufacturing, and federal and provincial governments. She has spoken at Agile conferences in Canada and the United States, coached tech startups, taught global teams how to ship successful outcomes on time and in budget, and written two books on teamwork for product and service delivery teams. She also brings that real-world knowledge to her courses as an experienced, accredited trainer and award-winning adult learning researcher. She thinks the best outcome of training is not (just) a piece of paper, but *your* ability to take practical, useful methods, tools, and approaches into your work and make positive change.